I am responsible for training and developing cashier and customer service associates, ensuring the highest standards of customer service and operational efficiency are met. In this role, I lead training on using registers, payment systems, and customer service processes, while fostering a team-oriented culture and continuous improvement. I also manage the implementation of new technologies and processes, helping optimize the customer experience and front-end operations. Additionally, I provide ongoing feedback to associates, making sure they meet the store's goals.

Research to detect potential customers.Prospecting.Consulting (consultative selling)Closing sales and post-sale follow-up

During my time in this company I was in charge of the manage of the marketing team, which was made up of 3 Community Managers and 2 Copywriters.Directly carried out digital market research for our clients, in order to determine their opportunities for expansion in digital media.I was also in charge of the marketing strategies for the agency's clients, both general and for specific media such as social networks, ads or email marketing, researching the competition, setting objectives and defining the necessary actions to achieve them.With my team we managed the social networks of the customers, following the strategic plan and achieving excellent results for our clients.Tools used: Hootsuite, Socialgest, Mailchimp, Asana, Trello, Meta Business Suite, Facebook Creator, Facebook Ads, Google Analytics, Storrito, Metricool.

During my time at this agency I was in charge of supervising the Community Managers team according to assigned projects.Made the strategic social media plan for new clients, updating it every 3 months.I was in charge of defining and monitoring the OKR's of each of the assigned clients.Directly managed their requirements in order to guarantee their satisfaction, identifying, handling and solving any problem on time.This agency is located in Santo Domingo, but the work was 90% remote, except for occasional team meetings.Tools used: Metricool, ClickUp, AirTable, Meta Business Suite, Google Workspace.

I spent a big part of my professional career in this company.I joined to this company in 2000 as a sales secretary, when in parallel I was studying my university degree, holding different positions over time.- As sales secretary, I was in charge of directly assisting the Sales Manager in requirements that would guarantee attention to prospects and closing of negotiations.- Later, as a Sales Executive, I was in charge of detecting business opportunities in the transport market, highlighting our competitive advantages in order to get new clients.- Under the position of Major Accounts Manager, I was in charge of attracting and serving clients that represented significant income negotiations.- The last position held in this organization was as Senior Customer Service Manager, here I was in charge of supervising the team, handling the company's complaints and claims, together with the departments in charge of the solution, carrying out the KPI of the department and suggestions for improvement in services.In addition, I actively participated as a representative of the commercial area in various organizational projects, created in order to improve customer satisfaction, including:- ISO 9001:2008 certification process.- Implementation and update of SAP.- Development of the internal management system (SIGLO)- Website update.