Alex Small Email & Phone Number

Milton Keynes, England, United Kingdom

Re-structured and grew team to focus on value-add governance and engagement activities for the bank:- Successful business case to take ownership and build a Bank wide Policy Governance team.- Formed new End User Computing Governance team and migrated all EUC catalogues to single system.- Implemented a new platform for Business Design Authority and Project Implementation processes to simplify change governance.- Managed divisional engagement plan from 2020-22; implementing… Show more Re-structured and grew team to focus on value-add governance and engagement activities for the bank:- Successful business case to take ownership and build a Bank wide Policy Governance team.- Formed new End User Computing Governance team and migrated all EUC catalogues to single system.- Implemented a new platform for Business Design Authority and Project Implementation processes to simplify change governance.- Managed divisional engagement plan from 2020-22; implementing monthly Let's Talk about... and Wellbeing events, monthly Newsletter and delivered annual conference. Show less

London, England, United Kingdom

Asked to provide support for the strategic outsourcing project to change the Technology & Operations operating model:- Managed work streams to produce as-is documentation and to-be requirements for Request for Proposal and conducted the bid evaluation process with them and the 3rd parties in respect to the received bids.- Communicated with key internal stakeholders to ensure common understanding regards to rationale, plan, issues, risks and interdependencies.

London, England, United Kingdom

Newly formed innovation division set up to solve customer problems through rapid experimentation:- Controlled the portfolio seed budget and managed the portfolio agenda across business case development, initiative prioritisation, capacity planning, issue resolution, risk management and benefit realisation.- Defined the innovation framework and managed the portfolio against it.- Delivered and co-ordinated actions from board, senior management fora and internal audit.- Ensured… Show more Newly formed innovation division set up to solve customer problems through rapid experimentation:- Controlled the portfolio seed budget and managed the portfolio agenda across business case development, initiative prioritisation, capacity planning, issue resolution, risk management and benefit realisation.- Defined the innovation framework and managed the portfolio against it.- Delivered and co-ordinated actions from board, senior management fora and internal audit.- Ensured division met all its governance and risk obligations. Show less

London, England, United Kingdom

- Established feasibility and high level operating models required to implement Share Dealing and Self-Invested Pension Plan propositions onto new Investment Hub platform product roadmap.- Delivered new gated financial advice platform via a 3rd party to ensure conduct controls and maximise customer experience.- Part of onsite team in Jersey establishing how to move the offshore bank from a separate legal entity to a Branch utilising a new operating model.

London, England, United Kingdom

Delivered the rollout of the Santander Select Relationship Managers:- Deployed 130 trained Relationship Managers into role nationwide to deliver new customer proposition.

London, England, United Kingdom

Set up & ran the Project Rainbow (RBS branch & corporate centre purchase) project team PMO:- Defined and embedded control and governance processes to manage the project through its life cycle.- Produced and maintained milestone plan to track progress and interdependencies and management reporting.

London, United Kingdom

Delivered projects on SBB's Alliance & Leicester integration programme:- Implemented new infrastructure to enable A&L Telephony Sales team to sell SBB products.- Consolidated SBB's Telephony Sales team from 3 sites nationwide to a single location.

London, England, United Kingdom

Managed point of sale finance programme for large UK retailer:- Negotiated the continued use and justified the increase of the product administration fee.- Developed sales volume bonus incentives reducing client's net subsidy payment.

London, United Kingdom

Delivered projects for 3rd party retailers using GE credit finance:- Managed a complex back book sale of accounts to a new supplier ensuring contractual exit repayment.- Delivered a new store card & credit card proposition for a major high street retailer.

Maidstone, Kent

Delivered the commercial division's marketing communications and won private supply pipe repair contracts.

Kent, England, United Kingdom

Graduate placements in Mid Kent Water Group owned businesses: Eclipse Scientific, Inenco & Mid Kent Water.