Leading Technology for CNA Hardy as part of a Global Team.

Leading Technology for the Europe region (UK, Europe & Asia) of CNA as part of the Global Technology team, reporting to CNA Financial Global Chief Technology Officer

Reporting to the local Head of IT & Ops, focus on alignment with US parent (CNA Financial). Specifically around internal Operating Model, Technology Roadmap and strategy as part of an increasing matrix setup.

Leading Infrastructure, Service Management, Application Support and local Security operations. Supporting 550 users across 14 locations in UK, Continental Europe, Singapore and Shanghai.Key achievements:• Technology Cost Centre owner. • Managed move from a full In-House Infrastructure support team to TCS and Accenture. • Ensured all CNA Hardy requirements rolled into the Global service agreement• Implemented new strategically aligned operating model• Aligned key processes with Global: Service Management / ITIL process incl ServiceDesk and Procurement

Responsible for delivery of all Technology projects including all ‘Day 2’ IT integration projects following the acquisition of Hardy syndicate.Key achievements:• Led all IT aspects of the Head office move from Minster Court to 20 Fenchurch Street. Incorporating both CNA & Hardy employees• Integrated Hardy Technology Domain to CNA Security protocols• Opened multiple Branch offices - Glasgow, Manchester, Singapore (Lloyds) move and China (Lloyds)• Windows 7 migration • Data Centre consolidation – Virtualising 800 physical servers to significantly reduce footprint and costs• Implemented co-existence of networks and exchange environments• Storage Refresh• Implemented MDM and migrated 400 users• Windows server EoL remediation• Security Projects

Leading the internal support team of approximately 20 staff and overseeing third party vendors. Supporting all internal applications (circa 100) across both commercial and syndicate companies.Supporting 600 users across 13 European locations.Key achievements:• Conversion of all physical underwriting and Claims files (circa 600 Archive boxes) to electronic eFiling• Hardy / CNA Network bridge – Allowing staff to access both networks and write business on Lloyds and company platforms• Moved Data Centre from CNA physical Office to Co-Loation IBM facility• Key Stakeholder and SME in Hardy acquisition IT requirements• Outsourced ServiceDesk for both Companies to local MSP

Key achievements:• Lead BA for European Underwriting Desktop multi year project• Financial systems product owner – Financial Data warehouse and Ledger• Implemented paperless environment implementation for Claims, Underwriting, Risk Management and HR covering UK and multiple Continental Europe locations• Introduced Change management process to Europe using ITIL principles• Technical Upgrades – VMWare | Storage | EXS Hosts

Recruited to perform Full Life-cycle Business Analysis for a new CMS Website .Project involved all development aspects from Wireframes, design and architecture to implementation, training and support.The website is using open source CMS tools and PHP forums.

IS&D Business Analyst-------------------------------------------------Successfully led the analysis and implementation of a full system development lifecycle (Proof of Concept through to handover) customer facing Internet Web Content Management solution : www.rabobank.com.au. and www.rabobank.co.nzManaged analysis, design, migration and testing for a successful SQL Migration Technical upgrade project, migrating key Financial Advisor, CRM and Premises software back-ends to a supported format. Led implementation and upgrades of Insurance Risk (Life) applications for financial advisors.Completed a Business Continuity test as the lead coordinator for all team supported applications – successful test in August.Provided support services to multiple Business Units (Corporate Comms, Financial Advisors, Marketing and Premises) as the main team contact. Effectively prioritising all developments, support services ensuring project deadlines were met.

Lead Business Analyst for the ‘Half-Hourly’ Metering area of the main settlements and validation software package. Providing professional external support whilst effectively managing the change, support and development process for all Half-Hourly metering helpdesk calls, issues and changes.Monitored all industry/legislative changes and reacted appropriately to the effects on all software products. Delivering a fortnightly brief to all senior stakeholders identifying all system and business impact.