S. Alex Stern Email & Phone Number

Dunwoody, GA

San Jose, CA

Reported to Sr. VP of Engineering as a member of an agile team responsible for providing evaluation and post-sales support services directly to clients, and to Dtex sales, and sales engineering staff. Primary focus was in two areas:Internal Security AssessmentExecuted one-time evaluation, on-demand, and regular quarterly security audits using proprietary.

San Mateo, CA

Reported to support and QA manager as technical tools, scripting, and automation expert, as well as providing business and after-hours support to clients and internal field engineers. Developed and supported internal tools for support, QA, and engineering teams. Built and maintained basic and custom monitoring solutions using Nagios core platform.Developed.

San Jose, CA

Reported directly to VP of Operations as senior member of 8 person operations team. Responsible for systems, application, and network operations of enterprise scale, globally distributed, cloud-based proxy and security platform. Infrastructure consisted primarily of Open BSD systems running proprietary software, Apache, and Catalina.Identify, respond to.

Redwood City

Refining tasks to produce simple, repeatable, and/or automated workflows to be executed by the NOC or Ops-NAN supported self-service systemsGenerate and publish metrics and reporting of tasks to internal and external resources, and make them available via on demand automationInstallation, administration and support for departmental resources:CVS and SVN.

Redwood City, CA

Worked within the corporate NOC facility to monitor, troubleshoot, maintain, and document globally deployed, large scale, field installed WAN/NAN infrastructures (100k – 5M+ devices), and associated web services and applications in 100+ environments for 30+ separate customers.Monitoring and TroubleshootingFrom system and network level to end-user.

Professional Services EngineerDelivered on-site, remote, and on-call services for all NetApp NAS and SAN enterprise storage and data management applications on a self managed, customer focused schedule at business and datacenter sites throughout Northern CaliforniaPerformed pre and post sales service functions, working directly with sales and the clients.

Performed day-to-day monitoring of 1000+ server enterprise environment, including web servers, java applications,,search engines, and custom product indexers using Nagios softwareWorked with Engineering and QA to deploy and monitor new code to production and test environmentsCoordinated with management to develop a 24/7 schedule that complies with CA.

 Transitioned from role as NOC team member 08/2004 Managed process, procedure and documentation for NOC operations Acted as liaison between remote technical teams for implementing new technologies and process Developed training and efficiency improvement planning Offered support and enhancement for NOC tools Provided oversight of new client.

Worked in operation center environment to monitor international network of over 1000 Windows and Unix servers and network devices across 6 datacenter locations for over 50 customersUsed Netcool with ISM web and TCP functionality, Sysedge, Keynote, custom URL transaction monitoring, and native SNMP to maintain total awareness of operational network.

Transitioned to NOC systems and monitoring administration Apr. 2001Built and administrated 12 NT, UNIX, and Redhat machinesManaged monitoring server-side applications on above machines (SiteScope and Big Brother)Installed and maintained Big Brother client on production servers (500+)Acted as NOC liaison to inform of new features and capabilities, received.

Assisted with building NOC infrastructure, writing documentation and procedures, running and staffing NOC. Additional sysadmin responsibilities included shell scripting and automation, building NT 4.0 QA domain, desktop support.

Computer Science

Computer Science