Licensed in Home, Auto, Life, Health, and Commercial insurance.

Led the development and implementation of analytics features for Pendo EngageConducted comprehensive user behavior analysis to identify areas for product improvement and optimize user journeysCollaborated with engineering, design, and data science teams to define product requirements, prioritize feature development, and ensure timely deliveryConducted user research and gathered customer feedback to inform product roadmap and prioritize analytics… Show more Led the development and implementation of analytics features for Pendo EngageConducted comprehensive user behavior analysis to identify areas for product improvement and optimize user journeysCollaborated with engineering, design, and data science teams to define product requirements, prioritize feature development, and ensure timely deliveryConducted user research and gathered customer feedback to inform product roadmap and prioritize analytics initiativesDeveloped and maintained product analytics dashboards and reports to provide actionable insights to stakeholders and drive data-informed decision-makingCoordinated the creation and execution of GTM strategies for new feature releases Show less

Leader for analytics and insights for Practical Law products driving key initiatives in collaboration with Product Managers and Product EngineersEnable product analytics and analyze data from in-product surveys, customer journey mapping, user flow analysis, feature retention measurement, and customer profilingInform and recommend data-driven decisions to Product Managers to help improve the customer experiencePartner with Business Intelligence to build reporting through… Show more Leader for analytics and insights for Practical Law products driving key initiatives in collaboration with Product Managers and Product EngineersEnable product analytics and analyze data from in-product surveys, customer journey mapping, user flow analysis, feature retention measurement, and customer profilingInform and recommend data-driven decisions to Product Managers to help improve the customer experiencePartner with Business Intelligence to build reporting through dashboards to report on trends, segment behavior, and feature usageOnboard, train, and mentor new analysts on Thomson Reuters products, analytics software, strategic roadmaps, and team priorities Show less

Use digital analytics, customer data, and sales metrics to plan, measure, and optimize digital campaigns leading to increased profitabilityUtilize data story-telling to put data into context that allows stakeholders to make more informed decisionsShape digital product strategy by identifying and advocating for targeted web optimization that improves efficiencies and conversionForecast and model expected performance of key products to aid financial and promotional planning

- Lead strategic initiatives to grow the NA business- Monitor trading and offer guidance to acquisition marketing channels- Leverage cross-channel data and insights to make strategic decisions- Identify and report on changing trends in the business- Collaborate with cross-functional work-streams with stakeholders across the org

- Oversaw the analytics needs for product development from inception to launch- Created, analyzed, and reported KPIs for our direct online channels- Evaluated the functionality and effectiveness of changes to AA.com- Performed and evaluated A/B tests that improved site conversion

- Managed Trans-Atlantic pricing on behalf of the Atlantic Joint Business- Worked closely with AJB partners to grow our presence in key European markets- Created pricing tools to automate processes that substantially increased productivity of the entire team- Gathered data and reported to management effectiveness of strategic pricing actions.

- Successfully managed pricing of markets that contributed over $1 billion in annual revenue- Strove to maximize revenue through data analysis, market-level strategies and strategic initiatives

- Sourced and procured rotable aircraft parts for urgent AOG request on behalf of program clients- Streamlined processes that improved reduced workload and increased efficiency among the team- Interpreted all available pricing and logistical data to ensure the best possible procurement of assets- Applied technical expertise and risk management to insure inventory was in compliance with program contracts and that issues were resolved in a successful and timely manner