Alex Struck Email & Phone Number

Kempton Park, Gauteng, South Africa

Johannesburg Area, South Africa

LivTech is your one stop, versatile and committed IT sales and services provider.

Benoni Area, South Africa

MCMS is an attention to detail all round Managed IT Service Provider. We service small to large companies throughout South Africa as well as neighboring countries and Mauritius. MCMS designs, implements and maintains a wide variety of solutions to suite your company's individual needs.We partner with leading hardware and software vendors to provide full feature solutions and are able to tailor systems to your business requirements. MCMS specializes in visualizing IT infrastructures reduce capital expenditure and maximize system utilization.Utilizing centralized support, management and reporting systems we provide a clear technical and financial view into our clients IT support and systems to ensure solid, productive relationships.

The Business Centre - Century City

- Facilitating classes of up to 20 Learners- Facilitating classes of varying length of days- Preparing classrooms for training- Creating and planning of assessments- Assisting all staff with IT Support- Technical contact for Pearson Vue Testing Centre- Server and IT infrastructure support, maintenance and installation- Ensuring client satisfaction both in and out of the classroom- Assisting Students with learning needs- Visiting clients to perform training needs analyses- Facilitating On-Site training at clients premises around South Africa

Woodstock, Cape Town

- Providing technical support to customer telephonically, via email or remote login- Providing billing support to customers, consolidating invoices and explaining charges- Ensuring overall customer satisfaction to breed word of mouth marketing for the company- Providing Follow-up and account management to customer with lengthy ordeals- Supporting colleagues with difficult situations and customers through coaching- Taking over calls from colleagues when customer wishing to escalate their situation- IPTV Duty Manager: Heading up the IPTV division in Cape Town including; o Training Entry level staff in groups of 15 or more o Training specialist staff on inner workings of the product o Creating assessments for those trained o Delegating call backs requests from customers to specialists o Ensuring call backs are performed and updated o Providing feedback to clients and ensuring resolution o Assisting a staff compliment of 900+ with all IPTV related matters

Cape Town Area, South Africa

Sourcing copy and images for feature articles by means of searchingmanually, as well as contacting clients via phone and email – regular followups.Assisting editor with day-to-day tasks, including general admin, clientfollow-ups, budgeting and planning for attendance at trade shows andevents, etc.Assisting sales representatives retrieve accurate information from clientsfor material make-up.Liaising with editor and production manager to ensure precise realisation ofclients’ needs, which are then translated to correct and attractive finalproduct.Sending final product to client and communicating approval and/oramendments to all involved in the sale and production process.Ensuring IT systems are maintained, including; database management,troubleshooting, hardware installations and handling general queries.

Milnerton, Cape Town

Ensuring that stock rotation procedures are followedImplementing and maintaining Hygiene StandardsEnsuring minimal operating costsPurchasing stockControlling stock by means of stock takesEnsuring staff are trained, professional and motivatedCompleting staff rosters and ensuring complianceEnsure all franchise standards are maintainedLiaising with suppliers to ensure product qualityHandling complaints and queriesEnsuring customers are well cared for by coaching staff to maintain servicestandards and by setting an example to them.Ensure all franchise standards are maintainedLiaising with suppliers to ensure product quality Handling ComplaintsEnsuring customers are well cared by coaching staff to maintain service standards

Liaising with clientsControlling stockPurchasingMaintaining IT Infrastructure including e-mail accounts and network security

National Certificate, Information Technology

Microsoft Learnership Program, including a 6-month internship at Milnerton High School 6421 – Configuring and Troubleshooting a Windows.

National Certificate, Information Technology

Business Skills MCAS CompTIA A+ CompTIA N+ 2609 5115 5116 2273 2276 2277 6430 5047 5051

High School, Grade 12, 12

Activities and Societies: Debate Team Computer Lab Assistant Squash TeamEnglish First Language Afrikaans First Additional Language.