• Actively engaging with clients in order to handle their shipments fast, securely and in accordance with GDP. Handling customer queries, understanding customer needs & offering customer support in a timely and effective manner.• Responsible for all interactions with company's warehouses, concerning all relevant matters: warehousing, picking, packing, loading and scheduling deliveries. Making sure that all procedures are followed & customer service is kept at the highest levels.•… Show more • Actively engaging with clients in order to handle their shipments fast, securely and in accordance with GDP. Handling customer queries, understanding customer needs & offering customer support in a timely and effective manner.• Responsible for all interactions with company's warehouses, concerning all relevant matters: warehousing, picking, packing, loading and scheduling deliveries. Making sure that all procedures are followed & customer service is kept at the highest levels.• Providing accurate day to day loading schedule according to company policies & targets. Day to day troubleshooting & problem solving.• Supervise / manage orders, in close collaboration with accounting, factory & warehouse departments in a way to secure client timelines & provide seamless shipping operations.• Exports managing & handling - Acting as the main point of contact for all shareholders (customs brokers, freight forwarders, transportation companies etc.) and organizing all relevant operations• Inventory control & management between the company's warehouses & factory in order to achieve optimum stock levels & cost reduction. Show less

• End to end operational handling of all shipments including but not limited to: clinical trial shipments, temp controlled (controlled ambient / refrigerated / frozen), dry ice & dry shipper shipments, time critical shipments, biological samples, pharmaceuticals, API’s.• Actively engaging with all involved shareholders (clients, airlines, customs authorities, customs brokers, 3PL’s etc.) in order to plan & organize projects so that each shipment is delivered to the right place, at the right… Show more • End to end operational handling of all shipments including but not limited to: clinical trial shipments, temp controlled (controlled ambient / refrigerated / frozen), dry ice & dry shipper shipments, time critical shipments, biological samples, pharmaceuticals, API’s.• Actively engaging with all involved shareholders (clients, airlines, customs authorities, customs brokers, 3PL’s etc.) in order to plan & organize projects so that each shipment is delivered to the right place, at the right time, in the right condition.• Providing on the spot solutions to problems that may occur & making vital proactive decisions to ensure each project’s smooth completion.• Understanding customer needs & providing quotes / cost breakdown offers with the most secure & cost-effective transportation solutions.• Budget tracking on ongoing shipments to ensure that shipments are in accordance with client approved quotations.• Upholding World Courier’s SOPs & following GDP guidelines. • Always engaging in projects of improving company processes and ways of their better implementation. Show less

• Responsible for all distribution & reverse logistics activities. Organizing & utilizing all company assets & cooperating with all relevant company departments (sales, accounting, warehouse, drivers, 3PL partners etc.) to achieve cost efficient, correct & timely delivery of all orders and returns.• Responsible for providing distribution plan based on sales’ department demand forecasting. Ensuring that all necessary assets (drivers, trucks & 3PL partnerships) are in place in time… Show more • Responsible for all distribution & reverse logistics activities. Organizing & utilizing all company assets & cooperating with all relevant company departments (sales, accounting, warehouse, drivers, 3PL partners etc.) to achieve cost efficient, correct & timely delivery of all orders and returns.• Responsible for providing distribution plan based on sales’ department demand forecasting. Ensuring that all necessary assets (drivers, trucks & 3PL partnerships) are in place in time. • Providing on the spot solutions to any distribution problems that may occur. • Responding to customer inquiries through various channels, handling correspondence and ensuring customer satisfaction.• Communication with customers regarding payment arrangements, billing issues, and first level after sales customer support. Show less

Warehouse Team Supervisor:• Responsible for the invoicing team’s training and performance (15 – 20 persons)• Order processing: up to 2000 orders daily. • Offering valuable input concerning warehouse processes and the improvement of the ERP system in collaboration with the IT department.B2B web customer care & support:• Project management: Development of the company's B2B site. • Web customer care: Training of all parties (internal & external) on the use of… Show more Warehouse Team Supervisor:• Responsible for the invoicing team’s training and performance (15 – 20 persons)• Order processing: up to 2000 orders daily. • Offering valuable input concerning warehouse processes and the improvement of the ERP system in collaboration with the IT department.B2B web customer care & support:• Project management: Development of the company's B2B site. • Web customer care: Training of all parties (internal & external) on the use of the company’s B2B site. Show less

Responsible for all the procedures concerning the books/Cd's/DVD's product categories, including:• Purchases, logistics coordination and order processing:Processing each order correctly and timely. Designing procedures offering proactive solutions.• Content creation and customer service support:Providing appealing and smart online content that is customer friendly along with all the necessary back office support to the Customer Care department.• Marketing ( in… Show more Responsible for all the procedures concerning the books/Cd's/DVD's product categories, including:• Purchases, logistics coordination and order processing:Processing each order correctly and timely. Designing procedures offering proactive solutions.• Content creation and customer service support:Providing appealing and smart online content that is customer friendly along with all the necessary back office support to the Customer Care department.• Marketing ( in cooperation with the marketing department):Scheduling weekly marketing actions in cooperation with the marketing department in order to achieve the goals defined by the management. Show less

• Customer service, order fulfillment, stock management:Providing the best customer experience.• Organisation and management of the book department:Keeping the department replenished and customer friendly.

• Customer service, order fulfillment, invoicing• Responsible for the distribution of academic text books under the authority of the Greek Ministry of Education.

Salesperson in the head store – Responsible of the classic rock section