Alex Tanchez Email & Phone Number

Toronto, Ontario, Canada

As the leader of Business Operations Services I am responsible for a greater scope of responsibility that includes strategy, roadmap, governance, and platforms within the Real Estate, Admin and Office Services pillar within Operations and have added the Records Management function to this scope.

Toronto, Ontario, Canada

I lead the Business Information Systems team at PwC, responsible for managing the transformation of Operations technologies and platforms. In this role I lead the strategy, rationalization, operational effectiveness and realized value of the Operations technology portfolio within PwC Canada's National Operations function.I lead a team of specialists that manage our Alternative Officing Strategies (AOS) and meeting room management system platforms, a team with an clear mandate to drive innovation, bring new technologies and capabilities to life and transform the experience of PwC employees that leverage our platforms. As a senior leader within PwC Canada's National Operations function, I am responsible for:• Strategic leadership of all administrative and office services systems• People Leadership• Project Management• Data Management Oversight

- Product strategy and roadmap, acting as a strategic advisor and representing the business to enable, enhance and define long term vision for business applications for the Advisory and Marketing, Communications & Sales functions- Act as a conduit for business IT project demand, application rationalization, and management of IT service delivery, escalations, risk management and security compliance- Enhance and enable IT governance, rationalize business needs against broader firm IT strategic direction- IT budget management, forecasting against roadmap and aligning pipeline of IT activities with Line of Business initiatives and client service or delivery needs

Toronto, Canada Area

In this role I performed the following activities:• Technology Strategy in an advisory capacity• Provide technology advisory and thought leadership to clients• Provide forward looking growth and cost effectiveness strategies to clients• Fill the roles of Interim CIO / IT Director for mid-market clients• Transformation of the IT function supporting enhancing IT capability and maturity• Develop proposals and support sales activities• Overall program management and financial management• Business process re-engineering and automation strategy implementation• Pre-Sales, Sales and expansion at existing clients• Coaching, and capability development of existing team

Toronto, Canada Area

- Plan delivery and implementation of digital campaign assets for web properties and email marketing campaigns from outputs of marketing team kickoff- Responsible for the end-to-end execution of digital projects with a focus on web properties or email marketing automation using Adobe Experience Manager (AEM) and Oracle Marketing Cloud – EloquaHighlighted responsibilities or projects:Lead Digital Channel Manager for Oracle Eloqua- Developer of approaches to optimize campaign execution and develop new features to address marketing requests, enable new functionality and optimize marketing campaign execution strategyOracle Eloqua Account Based Marketing (ABM) Lead- Developer of a new process, approach and framework for ABM within the current organizational matrix- Responsible for identifying execution risks, and key measurement criteria to integrate the new process can into the current operations run book- Oracle Eloqua Governance committee representative for the Digital Channel Manager role, key driver of new RASCI and role profile definitions for various marketing roles

Toronto, Canada Area

As part of the Digital Studio Team at PwC Canada, I'm responsible for the intake, assessment and adoption of new platforms and applications used within Marketing & Sales. Within this team, I operate with a focus on helping people across Marketing & Sales and PwC Canada derive the maximum value from various platform and technology investments. Below are some highlighted projects or activities that I manage within this role:CrowdCompass by Cvent - mobile app project manager, in this function I manage the end-to-end initiation, development, de-ployment and support of event apps, including training of other app content contributors, marketing staff and end users. - 3rd level technical specialist acting as a liaison between IT, event planners and vendor. This includes initiating projects with IT to manage updates, code releases and security updatesOracle Eloqua implementation - Technical work stream leader for Oracle Eloqua SRM and OCM solution deployment- Responsible for UAT, training, technical requirements gathering, issue resolution, and escalations. - Responsible for analysis of platform use cases, configuration management and identification of alignment with existing marketing team strategic goalsTechnical work stream team member for Oracle Eloqua Marketing Cloud solution- I was responsible for identifying training requirements across Marketing roles, and as part of the project team I was tasked with driving change management activities across the implementation phases, raising issues, risks and reporting on milestone deliverables.Employee social media management platform implementation - Technical work stream leader- In this project, I was responsible for managing: vendor assessments; scorecard activities; technical proof of concept; change management activities; identifying technical requirements; and driving IT project execution.

Toronto, Canada Area

In my role as an Industry Collaboration Consultant, I’m responsible for enabling the business with best practices use of Marketing & Sales platforms and seeking the “pulse” of the business to enable optimal execution of and derive high value from, future platform initiatives.As a consultant to the business I’m here to drive collaboration, sharing of industry knowledge and identifying opportunities to enhance, refine and innovate. I leverage my prior experiences in the I.T, Cyber security, Management Consulting and Knowledge Management domains to action business feedback around the ease of use, ROI on existing initiatives or deployed technologies through the lenses of people, approach and technology. Key themes:Consult, deliver and enable platforms & approaches for enhanced sharing and collaboration, increased adoption of these platforms with a focus on delivering business ROI.Project and change manager for initiatives that are delivered within an agile, proof of concept based approach of new marketing systems to determine their relevance, efficacy and ability to deliver against business and technical requirements.A consultant to the business on the best use case of existing and future Marketing & Sales platforms, act as a voice of the industry to ensure that industry perspectives, business concerns, and requirements as surfaced from the business are addressed.

Toronto, Canada Area

Knowledge Manager focused on the Financial Services industry at PwC. Responsible for managing, supporting and executing on the strategic use of intellectual capital and information assets to support the business plan.Focused on innovative deployment of information platforms to support digital re-use, identifying opportunities to leverage new technologies, or creation of new processes to support the empowerment of practioners with knowledge assets. Passionate about creating new opportunities to connect, share and collaborate globally, and focused on ensuring good practices, taxonomy, controls and safeguards are considered in everything I do to support the business.

Toronto, Canada Area

Threat and Vulnerability Management: Network stream lead on multiple year engagement, performing security assessments, reporting PCI compliance levels across the organization's assets. Escalation and working with asset owners on detected vulnerabilities, providing guidance and direction on vulnerability remediation. Experience with performing vulnerability assessments for clients, risk reporting, helping clients with understanding the threat landscape including strategic and tactical objectives to help improve their security posture. Management of other team resources on vulnerability management engagements, report writing QA and providing guidance to other colleagues on the vulnerability management platforms used to perform assessments. Patch and Configuration Management: Experience with development of Patch Management operations run-book, assist clients with navigating the organizational and technical challenges of implementing a program. Development of Configuration Management standards, by performing an assessment of existing processes, technology platforms and security standards. Client projects have included coordination of client staff into patch management processes, implementation of technology solutions and documentation.eCommerce: Stakeholder workshops, development and gathering of business requirements, development of e-commerce site mockups. Document and analysis of software development roadmap interlocks to business stakeholder requirements and rollout targets. BYOD: Assisting customers with the development of BYOD policy, governance structure, FAQ development, and review of existing privacy, ethics and employee standards and policies. Data Loss Prevention: Client projects have included coordination of client staff into data loss prevention technology, including providing data classification and loss prevention maturity. Assessment of existing data loss prevention controls, solution configuration, and policy to technology interlock.

Provided end user technical support for the practice staff of PwC.Development of deployment scripts using WISE package studio and InnoSetup based deployment packages. Malware forensics and live sample capture, including incident response and investigation as part of an incident triage process including technical, business and security teams. Development of Pre-Boot Execution environment for use on mass system deployment, data recovery, disk decryption/encryption, firmware/BIOS image update tools and Windows PE based utilities environments for use by staff across Canada within the IT group function. Scripting of utilities for troubleshooting, analysis, mobile team wi-fi and printing autoconfiguration, tune-up and performance optimization utilities. Development of tools for automated software updates on customized packages using Windows built in replication/transmission tools (BITS) as well as batch files/script files for performing self updating software, configuration management, specialized VPN client configurations.Development of data migration approaches, tools and methodology to expedite transfers from old to new notebook/desktop fleet, to minimize downtime for practice staff. Data recovery specialist, performing data recovery operations for practice staff, using various tools, with the perspective of data security, data integrity and managing data protection requirements. QA software testing, application testing and validation of software packages.Development of mobile presentations, including leadership level presentations, video editing and production, multimedia. Deployed as a self extracting and updating package and across to the mobile device fleet. Support of practice staff at the ICAO Uniform Final Exam (UFE) and School of Accountancy (SOA) examinations, including the development of support approaches, scripts and utilities. Exam capture tools to capture exam files for archive and retention requirements.

Toronto, Canada Area

Managed the return merchandise operations (RMA) program in Canada.Validation and testing of products on an electronics workbench, to determine if issues experienced by customers were as a result of computer mis-configuration or defective hardware. Customer service with customers of Creative Labs on products which were received and deemed functional, communication via phone, email. Identification and feedback to product engineering teams with updated firmware, driver test results.Coordination with larger Creative Support operation running out of USA firm, ensuring the RMA exchange / testing process run within SLAs and established timeline for testing and exchanges.Provided support to the Canadian Sales Team with configuration guidance, technical information, deployment and management of Canadian notebook/desktop fleet.Management of LAN and WLAN configuration management and integration into the wider network.Asset Management and Inventory Cycle Counts, responsible for managing the inventory of all RMA exchange assets along with customer returns, defective items and devices undergoing exchange/testing process.

Toronto, Canada Area

Independent Consultant• Built computers; provided hardware, software and upgrades for various clients including Doctor’s offices and Movie production / Director with whom I dealt with exclusively in Spanish• Management and support of Doctor billing system and connectivity to OHIP billing system, including backup and disaster recovery process and technology• Provided one-on-one training on various software packages• Helped ease the transition of Macintosh users to the Windows PC environment while ensuring their valuable Apple Macintosh data was still accessible• IT Consulting work for Beak Consultants

Toronto, Canada Area

Graphic artist on the Commodore Amiga release of Don Bluth's Dragon's Lair.Worked with a team of programmers, and animation artists in the development and release of this blockbuster software title.- animation artist- digitizing and image processing - genlock - QA testing- software duplication and cloning- software packaging and assistance with distribution at the software publisher (ReadySoft)http://www.mobygames.com/game/amiga/dragons-lair__/creditshttp://www.lemonamiga.com/games/details.php?id=1739