Alex Day Email & Phone Number

-Performed a full OnBase system audit identifying areas of weaknesses, opportunities and best practices.-Developed an Outlook email auto importing process for departments to remove the need for user uploading, saving over 40 hours per week.-Created a solution for converting document file formats to increase processing speed, saving over 20 hours per week.-Invested in Document Packaging module to package emails with attachments, saving users 20 hours per week searching multiple documents-Managed system contract, licensing and projects for OnBase

-Created a time tracking application to track time allocated to different areas of the business. Ran the discovery sessions, meetings, training and configuration of the application -Completed OnBase support tickets, working with customers to identify issues, develop, and integrate solutions. Assisted departments with technical skills with Excel, Word, and Adobe-Acted as the company ShareBase administrator. Oversaw all integration actions with OnBase and issues that arose with configuration or client issues-Worked with different departments such as finance, claims and information services to identify opportunities to increase efficiency-Developed an Enterprise Risk Management application for senior leaders to track risks to their respective departments and corporation wide risks to escalate to the Board of Directors. This included running discovery sessions, developing and implementing the application and running training sessions to senior leaders-Created workflows, doc types, keywords and forms designed to interact with different applications such as Workflow and WorkView OCWV - OnBase Certified WorkView DeveloperOCWA - OnBase Certified Workflow Administrator OCSA - OnBase Certified System Administrator

Madison, Wisconsin Area

-Project lead on system change to long term care facilities’ method of billing. Utilized 600-hour budget to create a more straightforward claim submission process-Lead analyst on inpatient repricing effort. Multiple years of claims reviewed, identifying pricing differences after inflation factors were applied. Data used in rate setting for the following year-Lead regression tester for new inpatient hospital pricing methodology. Identified defects while testing and communicated them to the customer with proposed solutions-Trained new hires and DHS employees on how to use software for researching issues with claims-Developed and maintained close relationships with software engineers and project coordinators-Configured contract billing and reimbursement rules for new outpatient hospital procedure codes across 6 provider billing contracts.

Madison, Wisconsin

-Identified and reprocessed claims impacted by provider reimbursement updates, in one case totaling 84,000 claims for a single price change-Worked cross functionally to identify issues in product and developed solutions to resolve them. Created implementation plan and carried out configuration change to prevent future errors-Completed an average of 5 ad hoc software update requests per month from Wisconsin DHS with a 5-day turnaround requirement-Reviewed the National Uniform Billing Committee manual yearly to identify newly created or modified codes used for medical claims billing and communicated changes to DHS

-Successfully ran a campaign to change local village's policy of liquor licenses, resulting in store's ability to carry liquor products. New sales exceeded $5,000 per month-Developed and delivered internal enablement and external promotions campaign for Medicare Part D program, leading to a district wide increase in sales of pharmaceuticals by 13% year over year-Created new customer service training methods which resulted in a 30% positive change in customer survey results over the course of two months-Lead training programs for twenty stores in various topics such as customer service, merchandising methods, and customer outreach