Alex Thibeau Email & Phone Number

San Diego, California, United States

Successfully balance the fulfillment of roasting quotas of 15+ restaurants with the delivery of high-quality coffee products, consistently meeting production targets and building working relationships with upper level management.Manage and mentor a diverse team of 6+ staff, cultivating strong interpersonal and communication skills essential for fostering positive relationships. Training efficiency and attention to detail. Support operational efficiency by assisting in the daily calculation and evaluation of labor costs, maintaining accurate cash registers and sales deposits of over $2k revenue weekly, and interpreting sales reports to identify opportunities for profit maximization.Establish and optimize business operations as a foundational member of the team, contributing strategy expertise from the pre-opening phase through ongoing operations and creating future event opportunities.

Scripps Ranch

• Rapidly develop and match personalized workout regimens for clients based on unique needs and goals.• Propose social media marketing strategies, leading to a 33% increase in enrollment over 2 months.• Interpret and communicate results with clients to ensure client success relative to customized goals.• Interview clients and evaluate their feedback to identify continuous improvement strategies for the company.

San Diego, California, United States

Curated a pipeline, utilizing LinkedIn Recruiter to find qualified candidates, developing lasting relationships toactive and passive candidates in the UX/UI field via email, LinkedIn, and phone calls.• Led the sourcing initiative for a Senior Product Designer position and prioritized requirements determined byHiring Managers to match them to candidates.• Amassed a pipeline of over 900 senior level candidates, summarized candidate achievements, and presentedfindings to Hiring Managers.• Strategized with co-founders and product design leads, developing sourcing strategies and prerequisites thatreflected the needs of the company and candidates.• Conducted phone interviews, created a rapport with candidates, and collaborated with colleagues to provide aseamless experience for candidates.• Provided timely and accurate weekly reports to Hiring Managers detailing the status of sourcing initiatives

San Diego, California, United States

Managed 60+ patients daily through scheduling, check in, workout plans, check out, and follow up.• Supported and assisted physical therapists in daily tasks with patients for a seamless treatment experience in afast-paced office.• Pioneered new strategies for client management; using efficient scheduling tactics to improve individualexperience and maximize total daily patients, surpassing company-wide productivity goals in Feb 2023.• Communicated with patients in person and over the phone; strategizing internally with Patient ServiceRepresentatives to provide timely and accurate referral verification.• Led external outreach to 20+ patients per day and facilitated client experience end-to-end to support newclient acquisition and manage client referrals.

Carmel Valley, California, United States

• Spearheaded the creation of the Events Manager position; managing events in all regards for up to 150 people.• Curated business’ marketing strategies using social media platforms such as Instagram, Facebook, etc. to reach new audiences.• Managed a wide variety of events; movie nights, sensory classes, live concerts, Yoga classes, and club member pick-up parties.• Lead staff in delivering quality customer service and ensuring compliance with COVID-19 cleaning protocols. • Trained new hires and managers on expectations and proper protocols of the winery, emphasizing cleanliness and customer service, as well as the fundamentals of winemaking, the history of the company, and winemaker.• Emphasized club member sales, exceeding more than 10 wine club member sign ups on average each month, with record breaking 25 club member sign ups during the peak months. • Scaled the number of events from 0 to 4-5 per month in under 3 months time; creating sustainable and scalable practices to serve as a guideline.

San Francisco, California, United States

• Served as the initial contact for patients, providing friendly customer service and answering patients' financial and scheduling questions regarding their treatment plan. • Conducted safety protocols to ensure the patients and doctors were safe.• Directed and secured seamless running of back-office operations, comprising multi-line phone system management, office supply inventory oversight, accurate data entry, mail sorting, and mail distribution.• Cultivated cooperative teamwork to lead, influence, and encourage others in advocating sound decision-making.• Expedited proficiency in utilizing Microsoft word, spreadsheets, and other tools in organizing daily operations. • Courteously directed incoming calls while sorting and forwarding emails or parcels to the appropriate person.

San Francisco, California, United States

• Headed the team through procedures that raised $2,000+ in daily sales in coffee and freshly made food orders.• Curated the business’ beer and wine lists monthly; selecting 5 beers and 2 wines for patrons based on quality and monthly margin goals with a focus in fostering community with local breweries and wineries.• Taught and led the staff through new health and safety protocols during the Covid-19 pandemic.• Piloted training workshops for operations topics such as sales, products, services, and customer service.