Alex Thomas

Alex Thomas Email and Phone Number

Regional Manager @ Uolo.com
Bengaluru, KA, IN
Alex Thomas's Location
Bengaluru, Karnataka, India, India
Alex Thomas's Contact Details

Alex Thomas work email

Alex Thomas personal email

About Alex Thomas

From my experiences in education to telecom across different states, living and working in these regions has been a journey of personal growth and professional fulfilment. Each state’s unique culture, work ethic, and values have helped me become a more adaptable and insightful leader, with a deep respect for the diverse communities that make up India.

Alex Thomas's Current Company Details
Uolo.com

Uolo.Com

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Regional Manager
Bengaluru, KA, IN
Website:
uolo.com
Employees:
355
Alex Thomas Work Experience Details
  • Uolo.Com
    Regional Manager
    Uolo.Com
    Bengaluru, Ka, In
  • Uolo.Com
    Implementation Lead
    Uolo.Com Jul 2021 - Present
    Bangalore Urban, Karnataka, India
    • Oversee seamless operations at Uolo Tekie in Telangana and Karnataka regions.• Manage implementation support for schools, contributing to a cumulative revenue of INR3Cr• Direct a team of 12 School Success Managers, coordinating content efficacy, teacher training, dashboard oversight, troubleshooting, collections, and event coordination.• Focus on retention and renewal through effective program execution and relationship building with partner schools.• Previous assignment - Business Development:• Develop new business opportunities by networking with prospective schools in Bangalore and Tamil Nadu.• Collaborate with a team of Business Development Managers on the ground.• Contribute to the development of Go-to-Market strategies for the school segment, in response to post-COVID market dynamics, in close collaboration with company founders.
  • Extramarks Education India Pvt. Ltd.
    Senior Manager
    Extramarks Education India Pvt. Ltd. Feb 2019 - May 2021
    Bengaluru Area, India
    Spearheading B2B Sales Operation for Bangalore.Leading a Team, to achieve Revenue Targets for 'in-school' and ‘After-School’ Products. Achieved a combined revenue of INR 1Cr for the yr. 19-20Developed and implemented Go-To-Market strategy to drive sales, and brand objectives.
  • Majid Al Futtaim
    Section Manager At Carrefour (Https://Www.Majidalfuttaim.Com/#Home)
    Majid Al Futtaim Dec 2016 - Jan 2018
    Sharjah, United Arab Emirates
    Operational Management : Manage day-to-day operations of the grocery section, including stocking shelves, managing inventory levels, and ensuring product availability.Sales and Revenue Generation:Monitor sales performance, analyze trends, and identify opportunities for growth.Vendor Management and Procurement:Build and maintain relationships with suppliers and vendors to ensure timely delivery of goods and negotiate favorable terms.Compliance and Safety:Ensure compliance with company policies, procedures, and regulatory requirements related to food safety, hygiene, and sanitation.Managed grocery section at Majid Al Futtaim 'Carrefour', Sharjah & Fujairah. Successfully increased sales revenues for 'Gulf Farm Rice' through effective negotiation skills, reaching AED 380,000 in revenue.
  • M A N Investments Llc
    Key Account Manager ( M|A|N Consumer )
    M A N Investments Llc Aug 2015 - Oct 2016
    Dubai
    . Responsible for ensuring Merchandising, Listing, and Revenue growth for all products of MAN Consumer.· Carrefour business contributed 40% of the total turnover of FMCG Division of the parent company, MAN INVESTMENTS. · Increased sales revenues to AED 380,000.
  • Tata Tele Business Services
    Nesa Customer Service Delivery Head, & High Value Retentions (Karnataka)
    Tata Tele Business Services Aug 2009 - Jul 2015
    Guwahati, Assam And Bengaluru Area, India
    •Retention Strategy Leadership: Oversaw high-value retention strategies in Karnataka, implementing proactive and reactive measures to retain high-revenue customers at Tata Teleservices Ltd.•Operations Management: Managed agency operations, introducing Management Information Systems (MIS) and daily monitoring mechanisms to track performance milestones efficiently.•Performance Enhancement: Spearheaded customer service delivery efforts in Assam and the North-Eastern States, driving performance in critical areas such as collections, retentions, acquisitions, and complaint management.•Team Leadership and Achievement: Led a team of 20 direct reportees and 250 agency personnel, earning recognition such as the Best Collection and Retaining State in the eastern HUB.•Process Improvement: Implemented Six Sigma projects to correct processes, resulting in outstanding achievements including 97% collections on billing, less than 5% churn rate, and over 40% collections in delinquent cases.
  • Reliance Communication, Airtel,  Tata Teleservices
    Customer Service Lead And Team Manager
    Reliance Communication, Airtel, Tata Teleservices May 2001 - Jun 2009
    Worked in various capacities, handling multi-faceted roles with India's Leading Telecom Service Providers across the country ( Bengal, Madhya Pradesh, Uttar Pradesh and Kerala).

Alex Thomas Skills

Customer Satisfaction Customer Retention Key Account Management Customer Service Customer Acquisition Customer Engagement Telecommunications Management Call Centers Crm Process Improvement Business Development Training Mis Vendor Management Collections Fast Moving Consumer Goods Key Account Relationship Building Key Account Development Team Leadership Retail Sales Store Management Hypermarket Operations Strategy Negotiation Team Management Performance Management Operations Management

Alex Thomas Education Details

Frequently Asked Questions about Alex Thomas

What company does Alex Thomas work for?

Alex Thomas works for Uolo.com

What is Alex Thomas's role at the current company?

Alex Thomas's current role is Regional Manager.

What is Alex Thomas's email address?

Alex Thomas's email address is al****@****ail.com

What schools did Alex Thomas attend?

Alex Thomas attended St. Xavier's College, Symbiosis Institute Of Business Management.

What are some of Alex Thomas's interests?

Alex Thomas has interest in Economic Empowerment.

What skills is Alex Thomas known for?

Alex Thomas has skills like Customer Satisfaction, Customer Retention, Key Account Management, Customer Service, Customer Acquisition, Customer Engagement, Telecommunications, Management, Call Centers, Crm, Process Improvement, Business Development.

Who are Alex Thomas's colleagues?

Alex Thomas's colleagues are Muskan Tiwari, Arvind Subramaniam, Vidisha Jain, Rakesh Chaudhary, Mir Munawwer Ali Khan, Ratnesh Jaiswal, Pooja Jain.

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