Alex Thomas Email & Phone Number

Bengaluru, KA, IN

Bangalore Urban, Karnataka, India

• Oversee seamless operations at Uolo Tekie in Telangana and Karnataka regions.
• Manage implementation support for schools, contributing to a cumulative revenue of INR3Cr
• Direct a team of 12 School Success Managers, coordinating content efficacy, teacher training, dashboard oversight, troubleshooting, collections, and event coordination.
• Focus on retention and renewal through effective program execution and relationship building with partner schools.
• Previous assignment - Business Development:
• Develop new business opportunities by networking with prospective schools in Bangalore and Tamil Nadu.

Bengaluru Area, India

Spearheading B2B Sales Operation for Bangalore.Leading a Team, to achieve Revenue Targets for 'in-school' and ‘After-School’ Products. Achieved a combined revenue of INR 1Cr for the yr. 19-20Developed and implemented Go-To-Market strategy to drive sales, and brand objectives.

Sharjah, United Arab Emirates

Operational Management: Manage day-to-day operations of the grocery section, including stocking shelves, managing inventory levels, and ensuring product availability.Sales and Revenue Generation:Monitor sales performance, analyze trends, and identify opportunities for growth.Vendor Management and Procurement:Build and maintain relationships with suppliers.

Dubai

. Responsible for ensuring Merchandising, Listing, and Revenue growth for all products of MAN Consumer.· Carrefour business contributed 40% of the total turnover of FMCG Division of the parent company, MAN INVESTMENTS. · Increased sales revenues to AED 380,000.

Guwahati, Assam And Bengaluru Area, India

• Retention Strategy Leadership: Oversaw high-value retention strategies in Karnataka, implementing proactive and reactive measures to retain high-revenue customers at Tata Teleservices Ltd.
• Operations Management: Managed agency operations, introducing Management Information Systems (MIS) and daily monitoring mechanisms to track performance milestones efficiently.
• Performance Enhancement: Spearheaded customer service delivery efforts in Assam and the North-Eastern States, driving performance in critical areas such as collections, retentions, acquisitions, and complaint management.
• Team Leadership and Achievement: Led a team of 20 direct reportees and 250 agency personnel, earning recognition such as the Best Collection and Retaining State in the eastern HUB.
• Process Improvement: Implemented Six Sigma projects to correct processes, resulting in outstanding achievements including 97% collections on billing, less than 5% churn rate, and over 40% collections in delinquent cases.

Worked in various capacities, handling multi-faceted roles with India's Leading Telecom Service Providers across the country ( Bengal, Madhya Pradesh, Uttar Pradesh and Kerala).

Bachelor Of Commerce (Bcom), Commerce, B

Activities and Societies: Basketball Team, Social Work, Commerce

Mdba, Marketing, B

Marketing