Alex Thong Email & Phone Number

Director of Human Resources/Corporate Services is a member of the senior leadership team providing strategic leadership and guidance to ensure implementation of best practices in human resource management, administration, information technology, and volunteer services.

Canada

Oversees the talent acquisition process in North America in partnership with the external talent acquisition team (Recruitment Process Outsourcing (RPO) Partners) This includes leading manager education and strategy calls with hiring managers, RPO partners and HRBPs, fulfilling the offer process, and ensuring data and reporting are completed timely and accurately. Ensures talent acquisition processes and tools are updated and implemented for North America aligned with global standards, and continuously improves these processes and tools to ensure the best candidate experience and best practice. Supports implementation of new tools and processes with the full network who support talent acquisition, including the RPO, HRBPs, hiring managers and COEs.

Guelph, Ontario

Toronto, Canada Area

Guelph, Ontario

• Performance Management – assisted in the development of annual comprehensive reports used to analyze employee performance for use by the firm during its annual 360 performance appraisals for all staff members.• Process Improvement – re-evaluate inefficiencies within the firm’s operating procedures and design new protocols to reduce redundancies through various projects ensuring all procedures comply with legislative requirements and corporate values.; - Policy Manual updates/revisions - Joint Health and Safety - Orientation training - Professional Development- Other• Administration - Process and administer all HR related documentation into various HR, benefit, and payroll systems to ensure accuracy of information. Respond to all employee enquiries regarding Human Resources, Benefits and Health and Safety. Ensured procedures and policies are maintained and updated continuously.• Training & Development – Managed the orientation of new and returning employees to ensure reduce learning curves and proper knowledge of the firm’s corporate policy, procedures, and culture. Performed mid-term reviews for co-op students to assist in procedural learning and development;- Orientation Training- Health and Safety Training- Firm Program software training- Performance Evaluations• Recruiting – assessed potential candidate viability to perform job related tasks as well as corporate culture fit for vacant positions within the firm.• Firm Communications/Reports – coordinate weekly utilization reports to ensure accurate capacity and utilization of staff through analyzing WIP and estimated budgets. Reviewed firm wide emails to ensure proper content and conduct compliant with firm policies and procedures.• Consulting – Administered external consulting engagements for various clients that required; Data Mining, Information Interviews, Recruiting, Employment Standards Act, Work Place Safety and Insurance Board, Human Rights Tribunal, and other.

Toronto, Canada Area

• Manage external and internal marketing communications with various networks.• Promote the organization through traditional marketing techniques.• Develop and execute social media strategies and tactics.• Execute direct marketing and sales activities to maintain brand awareness to target audience in accordance with business and marketing plans.• Audited expense reports, confirming accuracy and authenticity.• Organized financial statements including; activity logs, bank statements, invoices, and expenses. • Ensured payments for clientele were processed properly for Accounts Payable department.• Prepared hard/softcopy backups for audit firm due to IPO launch.• Responsible for inputting all financial data into our financial system QuickBooks by creating clientele portfolios for Accounts Payable/Receivables department.

Niagara Falls, Ontario - Canada

o Attended to guest recommendations and complaints towards staff members.o Facilitated procedural changes in order to enhance customer experience.o Implemented proper employee scheduling methods to prevent delays for shows that run throughout the day and ensure maximum efficiency.o Redistributed staff members to other departments when shortages were caused by absenteeism.o Enhanced customer experience by informing guests about events and venue locations inside the park as well as additional attractions within the surrounding city.o Undertook the role as a Chinese translator alleviating any issues or concerns between customers and/or fellow colleagues.o Organized guests for feeding and petting sessions to ensure safety and reduce waiting time.o Ensured the safety of beluga and killer whales during visitation hours.

Master Of Business Administration - Mba, Sustainable Commerce

Activities and Societies: - Valedictorian - Amazing Race participant - IT GuySUSTAINABLE COMMERCE - The Sustainable Commerce field is.

Certificate, Employment Law

Post Graduate Degree, Human Resources Management Co-Op

Activities and Societies: Student Liaison for the Human Resources Professional Association (HRPA)

Accelerated Program

Activities and Societies: NoneCompleted 9 month Accelerated Program covering Managerial and Financial accounting principles, theories.

Bba, Honours Bachelor Of Business Administration, Marketing Major

Activities and Societies: Brock Marketing Association

High School Diploma

Activities and Societies: Debate Team, Chess Team, Badminton Team, Casino Niagara Marathon, Skylon Tower Climb for Cancer, Walk for Breast.