Alex Leary Email & Phone Number

Atlanta, GA, US

Responsible for the strategy and execution of IT initiatives that align with UP Entertainment’s objectives and culture, focusing on service excellence to employees and customers.

Atlanta, Georgia, US

• Managed team of project managers and systems engineers to secure, stabilize, standardize, and integrate acquired companies ranging in size from 50 employees ($50M annual revenue) to 6,000 employees ($2B annual revenue).
• Reduced risk and improved security posture by focusing on improvements in top 20 CIS (Center for Internet Security) controls, averaging improvement in security maturity rating of 50% year 1.
• Averaged 20% and over $300K savings annually per company through contract consolidation and optimization.
• Awarded Orange Promise CEO Award for designing and implementing multisite WorkBench end user support solution serving over 6,000 employees, improving operational efficiency in first year by 5% with 97% customer.
• Winner of Best in Technology award (Q1 2024).

Atlanta, Georgia, US

• Provided exceptional customer service while delivering infrastructure services and capital projects for subsidiaries representing more than $4B in annual sales.
• Utilized extensive management skills to lead migration of legacy infrastructure, modernizing architectures, leveraging server and storage virtualization.
• Monitored network and telecom services, software and hardware maintenance, security / endpoint protection services, cloud services, backup and disaster recovery, and virtual desktops, ensuring optimal system operations.
• Improved overall security posture and PCI compliance, increasing system stability leveraging PCI DSS Internal Security Assessor (ISA) certification.
• Executed operational onboarding and transitioned to ITIL program, improving operational efficiency.
• Employed strategic project planning and capacity planning in collaboration with business and application teams, supporting business growth objectives.

Atlanta, Georgia, US

• Delivered software provisioning infrastructure and mobile device management for entire enterprise to increase corporate productivity. Provided infrastructure standardization of more than 70 call centers, distribution.
• Deployed Windows 7 to all US stores using automated, zero-touch solution and to 80% of corporate and logistics PCs, increasing end-user productivity.
• Deployed more than 8K Phone Jr devices and new mobile device management solutions at all logistics sites.
• Led migration from Blackberry to iPhone for more than 10K devices, moving mobile device management platforms to cloud services.
• Implemented process enhancements and automation, allowing software operating system and software deployments and lifecycle promotions to be transitioned to Operations.

Atlanta, Georgia, US

• Evaluated, tested and selected IT hardware assets throughout enterprise while sustaining annual IT budget of over $50M. Provided third-level support for mobile devices, air cards and mobile servers within timely.
• Defined, measured, analyzed, resolved and controlled issues reducing weekly help desk ticket volume by 15%.
• Launched BYOD site and discussion forum which provided users with self-help instructions for various devices, leading to BYOD device growth from approximately 900 in beginning of 2011 to more than 7K BYOD devices.
• Achieved hardware certification of enterprise solutions including first phones, mobile POS, mobile printing, wired/wireless scan guns, store POS, including SCO, desktop PCs and laptops, printing solutions and display.
• Provided executive technology support, mobility support, software packaging and distribution, driving corporate productivity.

Mba, Management Information Systems

Bachelor Of Business Administration, Management Information Systems