Alex Tong Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• 😎 Access & Messaging Systems, we're in charge of deciding what amazing content you can see for free.

• Provided tailored private tutoring to seasoned engineers, recent bootcamp graduates, and college alumni, specializing in enhancing proficiency in data structures, algorithms, system design, and full-stack development.

Port Washington, New York, Us

• Contributed to the development of a monolithic software app, optimizing cellular costs for 200+ international enterprises and reducing mobile inventory management time by 18%.• Created coding and testing protocols, boosting operational efficiency and reducing system downtime; also developed new hire documentation that expedited the onboarding of 2 new engineers.

Seattle, Wa, Us

• Architected and implemented a comprehensive monitoring platform end-to-end in TypeScript which visualized custom metrics on CloudWatch and Grafana dashboards by transforming custom Redshift queries. The platform was designed to provide previously inaccessible metrics and reveal insights from different sources, system tables and views. This improved the reliability of our clusters' computing power, optimized querying efficiency across 100+ tables & views and 50+ users, enabled real-time detection of data load spikes, ensured service level agreements with partners were consistently met and helped process over $32 million in ad revenue in 2022.• Led and carried out the international expansion of a North America-based reporting service to Europe and Asia, which resulted in the successful onboarding of 20+ new international providers. This Java built service documented all of Alexa's live news ad breaks and the expansion decreased latency by 11x, provided location-based support & data and contributed to a significant increase in revenue, over $2 million. Additionally, created a standard operating procedure for internal teams to easily onboard new countries and providers.• Developed and executed a Python solution to mitigate critical S3 security risks by privatizing publicly exposed buckets using CloudFront distributions and custom origin access identities while maintaining data accessibility through public URLs and utilizing secure employee password authentication via two-factor U2F device.• Spearheaded the onboarding process for two new engineers and authored comprehensive on-boarding documentation, coding style guidelines, code & design review templates, detailed service diagrams and operational runbooks, which automated future new hire processes, streamlined the entire operation of the team and standardized best practices.

Cupertino, California, Us

• Efficiently triaged and troubleshooted iOS and Mac OS issues and simultaneously inspected and evaluated damage and warranty claims on up to 7 customers' devices at once, resulting in the successful repairs on over 5000 devices at Apple Grand Central.• Generated and nurtured leads with the business team through the use of MobileGenius, Concierge and EasyPay technologies, resulting in the establishment of over 100 small to medium-sized business partnerships within the New York Metropolitan Area.

Cupertino, California, Us

• Efficiently triaged and troubleshooted iOS and Mac OS issues and simultaneously inspected and evaluated damage and warranty claims on up to 7 customers' devices at once, resulting in the successful repairs on over 5000 devices at Apple Grand Central.• Generated and nurtured leads with the business team through the use of MobileGenius, Concierge and EasyPay technologies, resulting in the establishment of over 100 small to medium-sized business partnerships within the New York Metropolitan Area.

New York, Ny, Us

• Ranked the 20th highest-grossing NYC luxury real estate sales team on the Wall Street Journal with over $1 billion in sales.• Utilized advanced Excel modeling techniques to create comprehensive property comparisons, marketing materials, and strategic analysis on client acquisition, leveraging industry-leading technologies such as StreetEasy, PropertyShark & RealPlus Jaguar to drive profitability and attract new clients.

Cupertino, California, Us

• Individually exceeded an annual sales revenue of $2 million and demonstrated the highest technological and customer service skills which led me to be promoted to Expert in under one year at Apple's flagship location, Apple Fifth Avenue.• Generated and nurtured leads with the business team through the use of MobileGenius, Concierge & EasyPay technologies, resulting in the establishment of over 100 small to medium-sized business partnerships within the New York Metropolitan Area.

Software Engineering Immersive, Computer Science

Producer / Dj Master Program & Turntablism, Music Production & Mixing