Alexander Torres Email & Phone Number

Miami, Fl, Us

Houston, Texas, Us

I lead a book of business comprising major accounts, prioritizing customer retention, new business growth, and relationship building. I renew customer service agreements, maximizing profitability while maintaining rate integrity. I set-up new business opportunities, resulting in increased revenue and profitability for the assigned book of business. I liaise with Market Sales Managers to resolve customer concerns, maintain or exceed target goals, and minimize rate erosion. I prospect the book of business to organically grow new business sales and obtain opportunities from competitors.

Houston, Texas, Us

I spearhead a book of business from medium to large businesses while emphasizing on customer retention, new business growth, and relationship building. I negotiate, update, and renew customer service agreements and maximize profitability while maintaining rate integrity. I diligently propose customer solutions, compliant with appropriate local regulations. Moreover, I source and secure new business opportunities as well as establish and strengthen professional relationships with prospective and existing customers.Following are the highlights of my key contributions:» Oversee a book of busines of 300 accounts with a revenue of over $6M.» Generate revenue growth by utilizing a consultative selling approach in the retention of current waste management customers.» Commended by management for exceptional performance; recognized as one of Waste Management's exceptional sales performers and got awarded Emerald Circle in quarters three and four of 2019/2020.» Established and maintained a high level of customer satisfaction which led to exceeding book of business retention goal of 80%. Increased assigned book of business retention rate from 63% to 83%.» Reduced lost accounts by utilizing strong negotiation skills to diffuse cancellation requests.» Increased revenue and profitability by establishing new business opportunities.» Collaborated with the sales manager to resolve customer concerns, maintain/exceed designated target goals, minimize rate erosion, and grow new business opportunities within a designated territory.» Prospect book of business to organically grow new business sales and obtain new business opportunities from competitors.

Austin, Tx, Us

I administered operational activities, including property listing reviews, client interviews, site visits, sale discussions, and contract creation. I maintained a clientele base by prospecting potential clients and retaining current ones, consistently driving sales and business growth. I offered market analysis to buyers and sellers, conducted listing research, title searches, and home inspections to support sales activities. I settled contracts with buyer and seller agents, ensuring compliance with legal disclosures.• Tracked lead retention, and closing rates, and managed databases to optimize sales performance.• Partnered with over 200 websites to promote client homes, hosted open houses, and collaborated with multiple listing services to ensure optimal sales results.• Established positive communication channels between agents, clients, attorneys, and key personnel involved in closing transactions.• Attended industry events to provide feedback on market trends and develop strategies for business enhancement.

Seattle, Wa, Us

I managed sales promotions to direct consumers in the ultra-luxury cruise market. I was responsible for developing new client relationships, retaining current clientele, and increasing sales. Furthermore, I led a three-consultant sales team, including training, development, and policy/procedure compliance.Following are the highlights of my key contributions:» Collaborated with the Inside Sales Team in implementing the launch of Seabourn's first Consumer Sales department by assisting with the procedural design and applying proven sales techniques.» Drove sales via initiating outbound calls, qualified new leads and prospects by identifying travel interests and educating them about cruise line products including features, benefits, and pricing; made recommendations including promotions, itineraries, and auxiliary products, and overseeing travel arrangements.» Promoted products aligned with guest travel history to identify needs and provide superior service.» Research industry trends, company policies, regulations, updates, and best practices while participating in sales training.» Achieved sales goals consistently and exceeded targets by 328% (2011) and 114% (2012).» Personal Cruise Consultant of The Year 2011 and 2012.» Generated $3M+ in average annual sales utilizing sales strategies and customer service skills.» Converted prospect to clients through closing strategies and identifying future interests to match products, services, and itineraries.

Miami, Florida, Us

I served as an Outbound Sales Agent in fast-paced environment, required to possess detailed product knowledge, develop positive client relationships, and drive sales growth. I called potential guests to answer product-related questions, identify travel needs, provide product information, and make recommendations including promotions, itineraries, and ancillary products.Following are the highlights of my key contributions:» Achieved Century Club Member (100 bookings/mo) and Silver Club Member (125 bookings/mo).» Ranked in the top 50 of 400 sales agents in 2008.» Developed long-term client relationships ensuring complete service satisfaction and increasing sales and business development.» Managed database containing detailed client information and potential guest lists.» Reviewed company policies and procedures to identify improvement opportunities increasing customer service and issue resolution.

Miami, Fl, Us

Administered individualized assessments to research participants at multiple community sites and participants’ homes; conducted baseline and follow-up assessments for the duration of participants’ involvement throughout the study.Conducted manualized intervention at community sites pertaining to behavioral modifications/strategies and conducted re-assessments throughout the year to determine if the interventions were effective. Collaborated with treatment facilities to identify potential study participants and assisted with determining eligibility.Ensured compliance of standardized informed consent procedures.Played a key role in tracking participants to inspire timely follow-up dates by visiting participants' home, detention centers, or schools and cataloguing participants’ locations.Provided input into the identification and evaluation of potential treatment facilities to conduct group interventions.

Transfer, Journalism

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