Architectural welding and metal fabrication.

Subject matter expert on Cisco’s Enterprise software buying programs for the Customer Experience and Workforce Experience markets.Multi-year groundbreaking deals: Qualified strategic opportunities, led consulting engagements with decision makers and managed complex sales cycles across the transformative Enterprise Licensing Agreement portfolio – collaborating with sales teams, partners and customers.Go-to-market strategy: Crafted sales strategies to increase offer penetration, crystallized metrics to align and motivate stakeholders and owned sales and partner ecosystem enablement programs.Partner management: Contributed to the delineation of partner requirements and accelerated the readiness of key partners.Product marketing: Created internal and customer-facing positioning based on business outcomes. Program execution: Negotiated and coordinated commitments with operations, legal, finance, sales and channels organizations accelerating “new product introduction” in Latin America.

Product Management: Contributed to the definition and development of differentiated Customer Experience portfolios. Partner management: Allied with partners to promote customer adoption of innovative Workforce Experience solutions. Crystallized our joint value proposition to expand business relevance (and footprint) with strategic customers.Go-to-market strategy: Developed joint ownership framework with partners and sales teams to effectively pursue opportunities with a consolidated pipeline.

Customer success management: Cultivated trusted and insightful relationships with decision makers – focusing on their attainment of business outcomes. Partnered with customers – Large Enterprise and Service Providers - to shape product roadmaps. Advised on innovative Customer Service solutions. Market penetration: Reshaped product messaging and paired with solution selling approach to penetrate key accounts. Furthered Cisco’s software-based vision for the Customer Experience space through speaking engagements at conferences and trade shows.

Consultative selling: Led solution and alliance engagements globally with Service Providers shaping hosted/managed services with Cisco’s Contact Center solution.