Alejandro Ramos Email & Phone Number

Monterrey, N.L., MX

Monterrey, Nuevo León, MX

Talent & Development is a fast-paced, creative, and purposeful environment where innovative thinking is encouraged. Our role is to develop every employee, manager, and leader, while also looking after the learning technology and the talent agenda for the Institute.We’ve been on a transformational journey building a culture of lifelong learning, growing our.

Monterrey, Nuevo León, MX

• August 2022, working on Servicenow implementation (CSM and ITSM) to transform digital services and improve the audience experience through a unified platform that will promote self-service thanks to automation tools.
• August 2022, Enabling remote access to specialized software for Tec de Monterrey students through Azure Virtual Desktop and implementation of DaaS-type solutions with Apporto.
• May 2022, Transformation of the application virtualization operation at Sorteos Tec from On-premises solutions using Citrix to Azure Virtual Desktop.
• April 2022, Salesforce Administrator, the CRM technology platform used in the institution to manage relationships and interactions with different audiences, such as applicants, students, parents, graduates, counselors.
• Implementation of proactive monitoring using tools such as Uptrends and Site24*7 with the purpose of ensuring the best experience for audiences. Implementation of logical and perimeter security using solutions such as.
• Since 2019, a pioneer in having achieved the migration of On-premises technological solutions from the Data Center to the Azure cloud, obtaining the benefits like high availability, scalability and cost savings; in.

Monterrey, Nuevo León, MX

• Investigated at least 27 technological solutions of which four were finalists for implementation, with the purpose of allowing the concept of "Living Book" to evolve to another in which TOPICS became LEARNING OBJECTS.
• Designed the strategy for the delivery of the Living Book using the Blackboard learning platform and thereby facilitate access to these resources for teachers and students from all Campuses.
• For the Tecnológico de Monterrey LMS Evaluation project, I designed the multi-campus process for the implementation of the pilot project of the Desire2Learn Brightspace learning platform; 576 students and 24 professors.
• For the INCmty entrepreneurship festival, I participated in the implementation of an event management solution that would improve the experience of attendees through their mobile device, making it easier to obtain.

Monterrey, Nuevo León, MX

• Evaluator of the "Use of technology" competence for the Teaching Skills Development Program (PDHD) which served teachers to certify mastery of the teaching skills of the Tecnológico de Monterrey professor.
• Developed the workshops “Access and Information Use on Media and Digital Libraries”, “Design of Learning Objects”, “Podcasting as a didactic resource for face-to-face courses” for the competence “Use of Technology” of.
• Designed strategies and workshops to enrich the teaching learning processes, using the technological platform Blackboard: Use of platforms for interaction and collaboration; Use of Blackboard 9.1 and its didactic use.
• Managed the relationship with technology suppliers for the International Conference of Educational Innovation encouraging their participation in fairs and workshops.
• Collaborated in the Inventory of Best Practices in Educational Innovation in the Northeast Region as a Tecnologico de Monterrey representative in the ANUIES National Network for Innovation in Higher Education (RIESA).

Monterrey, Nuevo León, MX

• Proposed the simplification and automation of the billing area to reduce the complaints in services rendered by 30%.
• Solved the incidents reported by customers through the CRM RightNow solution.
• Responsible for the operation of accounts receivable in the Banner System and for providing information to the Data Warehouse.
• Proposed the adoption of the GroupMail application to generate the reminders of due payments for the students of Virtual University.

Monterrey, Nuevo León, MX

• Configured part of the modules that enabled the Banner system for the process management of the Online Programs of the Virtual University of Tecnológico de Monterrey.
• Proposed the development of an application that generated digital diplomas in PDF format to verify the accreditation of the courses offered by the Community Learning Centers in order to diminish delivery time and.
• Implemented the adoption of the SharePoint platform to favor the collaborative work in the Division.
• Responsible for the operation, support and training in the use of WebTec used for the delivery of courses by Continuous Education and Social Programs areas
• Facilitated training courses to the coordinators of the Network of Community Learning Centers to assure the quality and use of the educational resources.
• I was certified as an evaluator of the competence "Elaboration of documents with computer tools" with the purpose that the department was an evaluation center.

• Consultant of process management of software assets. Attended higher education institutions to diagnose requirements, implement auditing software and provide technical and functional support.

Master'S Degree, Computer/Information Technology Administration And Management

Master'S Degree, Administración De Tecnologías De Información

Lic, Sistemas Computacionales