● Manage the client through all stages of the project life-cycle● Develop a statement of work and project plan that include functional requirements, schedule and cost● Gather information and conduct research to determine project scope and objectives● Develop the information architecture, oversee UX design, development, and testing phases● Communicate the project's progress and status with clients and internal teams● Establish and document procedures to improve processes● Post project account managementClients include: United Nations in Canada, CRTC, Dynacare, BDO, Ontario Arts Council, Revera, The Learning Partnership, Halton Region, CPSO, Childhood Cancer Canada, University Health Network UHN, ETFO, OPA, HCACA