With over 20 years of experience in customer education and enablement, I help businesses design and deliver effective learning solutions that drive user adoption, retention, and satisfaction. I combine my expertise in learning theory, content development, and behavior analytics to create customized and scalable education programs that align with business goals and customer needs.As a Strategic Education Consultant, I work with clients across various industries and domains to assess their customer education needs, recommend best practices and tools, and implement strategic education plans. I have successfully established and managed customer education teams and offerings for leading companies such as Amplitude and ServiceNow, transforming education from a cost to a profit center. I am passionate about leveraging the latest innovations in learning technology and analytics to measure and optimize the impact of education on customer health and success.
Listed skills include E Learning, Training, Saas, Professional Services, and 36 others.