Alexey Trifonov Email & Phone Number

Moscow, Russia

Development of digital channels for medium-sized corporate businesses

Moscow

- Designed and built an information support system for small-medium businesses employees in the front office of bank branches.Developed a single employee reference window for more than 1500 internal users. Any question about work could be asked and answered within the framework of a single request.- I created and managed product knowledge bases for SME employees (Confluence).- Proceeded the transition to the newly developed client-CRM platform for the Bank. Developed and described the process of customer segmentation for the SME-businesses department, gathered and agreed upon product requirements with stakeholders. Collaborated with the product managers, we switched from the basic desktop version to an extended web CRM that allowed all employees to keep track of all client activity in one program instead of three different.- Launched and managed the Loan CRM from scratch to more than 1,000 users. I was responsible for product vision, backlog preparation, and decomposition into user stories, conducted user acceptance testing (UAT), and identified bugs for rapid improvements. Provided trainings and consulting services to over 500 CRM users.Kept a product knowledge base up-to-date for CRM users.

Moscow

-Managed businesses with revenues exceeding 5 million USD a year. My non-lending income was the highest among all Moscow managers at the end of 2018.Despite the reorganization of the bank, I was able to retain my client base.

Moscow, Moscow City, Russia

-Made Active sales of the Bank's products (loans, payroll, transaction products) for SME clients. As a result of my work, in 12 months the number of active clients of the branch increased by 56%, the loan portfolio — by 215%. Managed to upgraded the service model for working with business clients at the branch level.

Vladivostok, Primorye, Russia

-Made customer acquisition of large and medium-sized businesses for full range of service to the Bank;-Developed the client’s portfolio.According to the results of the annual ranking of managers of Primorsky Krai in 2014, took the 3rd (out of 12) place in the implementation of KPIs

Vladivostok, Russia

-Provided economical and financial analysis of clients; defended projects at credit committees; managed projects through the whole cycle of deal;- Supervised the division of assistant analysts; trained and mentored 4 new employees

Master'S Degree, Digital Product Management

Повышение Квалификации, Financial Analysis

Bachelor Of Science, Management Studies

Степень Бакалавра, Economics