Alexandros Tsiaousis Email & Phone Number

Athens, Attiki, Greece

Key activities:• End-to-end role: build relationships with new clients, setup projects (sales pitch, offer creation and negotiation etc.) and manage delivery. Act as a link among clients’ objectives and needs and the respective delivery teams.• Actively supporting sales in developing business, included but not limited to preparation of client presentations, commercial visits and approaches, authoring proposals to help win new projects.• Communication/alignment with upper management on all activities.• Manage and monitor end-to-end the delivery of a large portfolio of projects (+150 FTEs) per client, spanning from international organisations to private industry.• Coordination with delivery team leads and function managers to ensure efficient and effective project delivery.• Apply best practices in Ways of Working across project portfolio.• Be the escalation point across projects internally and externally, take actions and/or provide guidance and directions as necessary.• Coordination with finance, recruiting, function managers and CMO to achieve the financial targets.• Manage relationships with key clients across a portfolio of customers worldwide.• Develop long-term relationships with clients and identify and cultivate growth opportunities within existing accounts.

Led a team of 60+ professionals, significantly contributing to the strategic and operational objectives of the company. Strategic Leadership and Management:- Directed the consulting workforce, overseeing the performance and results of the division to align with the overarching corporate goals set by the Group.- Translated Group strategy into measurable delivery targets for the Greek site, ensuring that business operations supported global objectives.Financial and Budgetary Oversight:- Held accountability for budgetary compliance, closely monitoring financial activities to identify and rectify discrepancies in line with the Group’s financial policies.- Managed financial aspects of the division, ensuring profitability and efficiency through meticulous cost management and resource allocation.Resource Management and Staffing:- Led the staffing and allocation of engineering resources across 20+ implementation teams, optimizing manpower to enhance service delivery and client satisfaction.- Spearheaded recruitment initiatives, hiring new talent, and fostering people growth through structured career development plans, including performance reviews, salary adjustments, and professional training.Supplier and Partner Relations:- Managed relationships with external suppliers and partners, sourcing and organizing resources to complement internal capabilities and meet project demands.- Ensured compliance with Group processes and contributed to the development and refinement of cross-divisional processes within the Greek site.Team Leadership and Development:- Cultivated a culture of excellence and continuous improvement, motivating staff to achieve their potential and advance their careers within the company.- Implemented training programs and certifications to enhance team capabilities and maintain high standards of professional service.

Project Execution and Management- Planning and Coordination: ensured adherence to timelines and budgets, facilitating smooth project execution.- Budgeting and Financing: meticulous budgeting, cost management, and financial forecasting to ensure optimal resource allocation.- Cost Management and Procurement: Implemented cost management practices, tracking expenditures and ensuring cost-effectiveness. Negotiating contracts and managing vendor relationships for high-quality services.Quality Management and Risk Control- Quality Assurance: Established rigorous quality management processes, setting benchmarks, conducting audits, and implementing continuous improvement to deliver high-quality solutions.- Risk Management: Identified, assessed, and mitigated risks throughout the project lifecycle. Conducted risk assessments, developed mitigation strategies, and maintained a risk register to manage potential issues.Technical Implementation and Expertise- System and Solution Architecture: Collaborated with architects and developers to create robust, scalable, and secure systems, ensuring alignment with project goals and standards.- Software Design and DevOps: Oversaw software design and development. Integrated DevOps practices for continuous integration and delivery, enhancing efficiency and reliability.- Quality Assurance and Testing: Implemented quality assurance and testing frameworks to validate performance, security, and reliability, ensuring solutions met stringent standards.Leadership and Team Management- Leading Diverse Teams: Led a team of 50+ professionals, including project managers, developers, testers, and support staff. Fostered a collaborative and innovative environment, promoting continuous learning and development.- Stakeholder Engagement: Engaged with internal and external stakeholders to align project goals and requirements. Maintained regular communication with clients, senior management, and team members to ensure satisfaction.

Athens

Product Delivery and Architecture:- Responsible for the delivery of digital products, dictating architecture to ensure robustness and availability.- Responsible for multiple digital products per annum and a team of 15 developers.- Coordinated with suppliers and contractors to align project goals and ensure high-quality delivery.- Managed business expectations, ensuring that deliverables met client requirements and industry standards.Implementing Lean and Agile Methodologies:- Introduced Lean and Agile methodologies, resulting in a 30% efficiency.- Emphasized iterative progress and regular feedback, delivering higher quality products more efficiently.Establishing Best Practices for Code Quality:- Implemented comprehensive best practices for the software development lifecycle, including code reviews, automated testing, and continuous integration.- Ensured high reliability and maintainability of our codebase, enhancing overall team productivity.Identifying and Mitigating Risks:- Led efforts to identify, assess, and mitigate risks, ensuring alignment with ADMINE's policies.- Conducted regular risk assessments and audits to protect the organization's assets and reputation.Engaging with Stakeholders:- Engaged with internal and external stakeholders to align engineering efforts with business and customer expectations.- Facilitated transparent communication channels to promote collaboration across the organization.Innovation Sprints and Hackathons:- Organized quarterly innovation sprints and hackathons, stimulating creativity and collaboration.- Successfully integrated many solutions developed during these events into our product offerings.Mentorship and Professional Development:- Prioritized professional development through mentorship programs and continuous learning opportunities.Team-Building Activities:- Implemented regular team-building activities to improve communication and build strong interpersonal relationships within the team.

Custom Software Development:- Designed, developed, and implemented tailored software applications that addressed specific client needs, focusing on scalability and security.- Utilized PHP and Java to create dynamic web applications and backend systems that improved client operations and user interactions.Client Engagement and Requirements Analysis:- Worked directly with clients to gather requirements, providing consultancy on the best practices and technological frameworks to meet their business needs.- Delivered high-quality, reliable software solutions that consistently met or exceeded client expectations.Problem Solving and Innovation:- Troubleshot and resolved complex software issues, ensuring robust application performance and reliability.- Innovated custom features and functionalities to enhance application efficiency and usability, adapting solutions to evolving client demands.Project Management and Delivery:- Managed all phases of the software development lifecycle (SDLC), from initial concept through to delivery and post-launch support.- Ensured timely and within-budget delivery of projects, leveraging agile methodologies to adapt to changing requirements and timelines.Technical Skills and Tools:- Proficient in PHP, Java, SQL databases, and various development tools (e.g., Eclipse, Git). Developed expertise in software architecture and design patterns.- Continuously updated technical skills through self-study and professional development, keeping pace with emerging technologies and best practices in software development.This freelance experience fostered a robust entrepreneurial spirit and a client-focused approach to software development, laying a solid groundwork for my subsequent roles in larger, structured environments where I leveraged these skills to manage complex software projects.

Phd, Usability (Mobile Applications)

Msc, Information Technology

Ptychion, International Politics