Ever since I started working at OPM, I've :1. Successfully develop a service package that helps to generate new accounts and improve customer retention. 2. Been actively keeping an eye out for potential affiliate partnerships that can create awareness to our brand.3. Executed a business expansion plan for a new and upcoming auto workshop named OPM Lite.4. Conducted numerous site studies to determine the optimal locations for expansion within Klang Valley.5. Set up and developed an efficient SOP for OPM Lite to ensure a consistent customer experience in all outlets.