Alex Strickland Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Federal Way, Washington, United States

• Directs the Human Resources, Admission/Guest Relations & Entertainment departments for Wild Waves Theme & Waterpark while supporting 600+ seasonal and 25+ full-time team members • Oversees the recruitment, hiring, onboarding, training and performance management of all full-time and seasonal team members• Manages our HRIS & LMS programs including benefits & leave options• Manages our payroll system, working jointly with our finance team. • Manages the J1 international student program, bringing new students to our park yearly from all around the world.• Oversees our annual Fright Fest event• Manages the Front Gate team which includes Parking, Admissions & Guest Relations to ensure we are providing the best guest service while delivering on financial goals

Seattle, Washington, United States

Tukwila, Washington, United States

• Directed 65 to 90 employees, including a senior manager/assistant general manager, four operations managers, one facilities manager, and three supervisors: along with the overall building operations with more than 800,000 yearly moviegoers and over $12M revenue.• Manage relationships with numerous departments within the company’s home offices such as Accounting, Operations, Human Resources, and Payroll.• Administer employee hiring and termination and facilitate training to hone staff skills.• Ensure compliance with state and federal laws including minor laws and health inspections.• Guarantee the delivery of high-quality customer service while addressing customer queries in a timely manner.• Build strong relationships with movie studios, studio representatives, and vendors.• Drive efforts in meeting and/or exceeding financial and corporate audit goals along with AMC’s Stubs program (membership program) goals.• Closely monitor variable operating expenses such as payroll, repairs, maintenance, and supplies while maintaining inventory costs.• Maintain active involvement in processing year-end budget while establishing fun work environment.

Bellevue, Washington, United States

Silverdale, Washington, United States

Greater Seattle Area

• Ran various departments of the business along with managing the dailyoperations of the building. Key departments included: Human Resources, Food &Beverage, Administration and Guest Experience• Responsible for the training and development of film crew associates and supervisors.Ensured performance management was being conducted on a daily basis• Worked to increase guest satisfaction results while using LEAST method to de-escalateguest concerns• Helped to create ideas and plans to maximize revenues while creating associateengagement plans to ensure our associates were happy

Kent, Washington, United States

• Coordinated and coached theatre crew to perform the essential functions of theirpositions while ensuring top notch guest services• Assisted theatre management with running the operations of the building along withhelping conduct numerous back office tasks (hiring, inventory, payroll, administration)• Involved in opening our new flag ship location. Job required us to hire over 50 newassociates at once, while setting up a brand new location for operation

Tacoma, Washington, United States

Answered guest questions courteously and accurately or quickly direct them to theappropriate resource. Along with exhibiting excellent guest service skills