Alex Turkovic Email & Phone Number

New York, Ny, Us

Lead all post-sale functions including implementation, support, customer success and renewals.

Austin, Tx, Us

Founder and host of a weekly podcast, focused on Digital Customer Success for both CS leaders and practitioners. Each week we discuss various topics on how to build and maintain a scaled customer success program to help drive the customer journey and make your CSMs as efficient as possible.• 24% QoQ increase in downloads and views since inception.• Recognized by multiple online publications as a top Customer Success Education Podcast, including Gainsight, Catalyst, CS Collective, Intellum, Custify, FeedSpot & Flowla.

Itasca, Illinois, Us

Developed and executed the strategy and tech stack necessary to provide seamless coverage of our smallest customer, including the implementation of a robust churn early warning system by leveraging scorecards and machine learning.• Provide scaled & digital coverage of a ~$250M portfolio of customers.• Improved overall digital customer engagement across the entire lifecycle by 35% via digital engagements, inbound channels, survey responses and community engagement.• Achieved a 26 point increase in NPS over the course of 2023, resulting in improved customer satisfaction and engagement with the brand. Implemented a state-of-the-art customer journey lifecycle tracking and automation system utilizing Gainsight.• TECHNOLOGIES: Gainsight, Pendo, Docebo, Salesforce.com, Cloudshare, Descript, Zapier, Perplexity+++Flexera is a SaaS-based IT management solutions provider enabling enterprises to accelerate digital transformation and multiply the value of their technology investments. Joined as part of the Snow Software acquisition in February 2024.

Itasca, Illinois, Us

Oversee Flexera's Digital & Scaled Customer Success and Customer Education functions including teams of scaled CSMs, digital program managers, operations analysts and various learning specialists/designers.

Austin, Texas, Us

Responsible for company's services strategy, packaging and P&L. This included staffing, developing product offerings, implementing internal and customer-facing tooling, long term strategic planning and the overall customer lifecycle management across a $30M Services P&L. Led a team of 40+ project managers, consultants and developers.TECHNOLOGIES: Salesforce.com, FinancialForce, Confluence+++KELL Partners is a Salesforce.com consulting & development firm focused on providing implementation and managed services to the non profit space.

Austin, Texas, Us

Responsible for providing direction and leadership for 33 direct and skip-level reports in order to deliver exceptional customer experiences for small, medium and enterprise clients in the restaurant and hospitality industry. Ensuring that hectic work life never gets the best of anyone as perpetual "Keeper of the Fun".◦ Oversee all strategic customer-facing training and technical SaaS implementation initiatives, managing an overall services revenue P&L of ~$1.6M annually at a 40% services margin.◦ Coordinated the delivery of more than 8,000 customer services projects into 16,000+ customer locations in 2019 alone.◦ Designed all client-facing training (web-based, face-to-face and self-paced) and technical services packages with an emphasis on revenue and margin growth.◦ Responsible for career & personal development of 33 direct & skip level reports.◦ Utilized change management best practices in executing the merger of HotSchedules, Inc. with Fourth LTD (both acquired by Marlin Equity Partners), announced in mid-2019.◦ Designed and deployed a 'Project Readiness' process to improve handoff of services engagement between sales, sales engineering and services teams.+++Hotschedules is a SaaS based labor and inventory management system serving the hospitality industry, serving over 65,000 customers worldwide. Formerly called HotSchedules - merged with Fourth in 2019.

Austin, Texas, Us

Austin, Texas, Us

Responsible for the development and implementation of company-wide training solutions, both internal and client facing. Built a team of highly capable training specialists and program managers to oversee global new hire training, ongoing product/industry training, as well as leadership development programs. Established and managed a client-facing, video-based educational series called Bigcommerce University, reaching 50,000+ clients and supporting them in successfully starting and running their new eCommerce store, leading to increased client satisfaction and retention.+++Bigcommerce is a leading SaaS-based eCommerce platform serving enterprise customers with innovative shopping cart, payment processing, web hosting and marketplace technology. IPO in 2020.

Round Rock, Texas, Us

Design and Implementation of training programs globally for Dell indirect and direct consumer sales segments. Job responsibilities included eLearning curriculumn design, project management & vendor management. Developed and managed end-to-end training programs for Retail Account Executives and Sales Management. Developed global training communications strategy. Managed the development of a mobile training app with 400,000 potential end users on Android, Windows, RIM & iOS platforms. Developed new product training curriculum for Dell Consumer Sales division.

Waco, Texas, Us

Young Chefs Academy is a cooking school for kids ages 3-17. As co-owner, I am responsible for all daily activities involved in running a small business from payroll and accounting to inventory and scheduling. I also teach some of the cooking events at the academy as well.

Boston, Massachusetts, Us