Alex Turkovic Email & Phone Number

New York, NY, US

Lead all post-sale functions including implementation, support, customer success and renewals.

Austin, TX, US

• Founder and host of a weekly podcast, focused on Digital Customer Success for both CS leaders and practitioners. Each week we discuss various topics on how to build and maintain a scaled customer success program to.
• 24% QoQ increase in downloads and views since inception.
• Recognized by multiple online publications as a top Customer Success Education Podcast, including Gainsight, Catalyst, CS Collective, Intellum, Custify, FeedSpot & Flowla.

Itasca, Illinois, US

• Developed and executed the strategy and tech stack necessary to provide seamless coverage of our smallest customer, including the implementation of a robust churn early warning system by leveraging scorecards and.
• Provide scaled & digital coverage of a ~$250M portfolio of customers.
• Improved overall digital customer engagement across the entire lifecycle by 35% via digital engagements, inbound channels, survey responses and community engagement.
• Achieved a 26 point increase in NPS over the course of 2023, resulting in improved customer satisfaction and engagement with the brand. Implemented a state-of-the-art customer journey lifecycle tracking and automation.
• TECHNOLOGIES: Gainsight, Pendo, Docebo, Salesforce.com, Cloudshare, Descript, Zapier, Perplexity+++Flexera is a SaaS-based IT management solutions provider enabling enterprises to accelerate digital transformation and.

Itasca, Illinois, US

Oversee Flexera's Digital & Scaled Customer Success and Customer Education functions including teams of scaled CSMs, digital program managers, operations analysts and various learning specialists/designers.

Austin, Texas, US

Responsible for company's services strategy, packaging and P&L. This included staffing, developing product offerings, implementing internal and customer-facing tooling, long term strategic planning and the overall customer lifecycle management across a $30M Services P&L. Led a team of 40+ project managers, consultants and developers.TECHNOLOGIES.

Austin, Texas, US

• Responsible for providing direction and leadership for 33 direct and skip-level reports in order to deliver exceptional customer experiences for small, medium and enterprise clients in the restaurant and hospitality.
• Oversee all strategic customer-facing training and technical SaaS implementation initiatives, managing an overall services revenue P&L of ~$1.6M annually at a 40% services margin.
• Coordinated the delivery of more than 8,000 customer services projects into 16,000+ customer locations in 2019 alone.
• Designed all client-facing training (web-based, face-to-face and self-paced) and technical services packages with an emphasis on revenue and margin growth.
• Responsible for career & personal development of 33 direct & skip level reports.
• Utilized change management best practices in executing the merger of HotSchedules, Inc. with Fourth LTD (both acquired by Marlin Equity Partners), announced in mid-2019.

Austin, Texas, US

Austin, Texas, US

Responsible for the development and implementation of company-wide training solutions, both internal and client facing. Built a team of highly capable training specialists and program managers to oversee global new hire training, ongoing product/industry training, as well as leadership development programs. Established and managed a client-facing.

Round Rock, Texas, US

Design and Implementation of training programs globally for Dell indirect and direct consumer sales segments. Job responsibilities included eLearning curriculumn design, project management & vendor management. Developed and managed end-to-end training programs for Retail Account Executives and Sales Management. Developed global training communications.

Waco, Texas, US

Young Chefs Academy is a cooking school for kids ages 3-17. As co-owner, I am responsible for all daily activities involved in running a small business from payroll and accounting to inventory and scheduling. I also teach some of the cooking events at the academy as well.

Boston, Massachusetts, US