Alexus Baker Email & Phone Number

Riverside, California, United States

Office Assistant III with the Department of Social Services under In Home Support Services

United States

AS Psychology

United States

Falls Church, Virginia, United States

• Provided leadership and training support to a team of 20 highly skilled customer service specialists.
• Developed and implemented new training programs including online modules, interactive customer scenarios, and promotional programs to introduce new satisfaction and retention strategies.
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.
• Assisted in analyzing and assessing training and development needs for organizations, departments, and individuals.
• Documented participation and evaluated learning for each participant.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.

Vienna, Virginia, United States

• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions, and planned attractive produce displays, using color and texture to enhance appearance.
• Maintained grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Purchased produce following guidelines of marketing plan.
• Negotiated with suppliers for favorable prices, terms, quality, and delivery.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.

Reston, Virginia

• Managed, supervised, and coached 10 produce team employees on effective and productive department operations.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Provided supportive link between external customers and internal operations.

Bachelor'S Degree, Psychology

Obtaining my Bachelor’s of Science in Psychology

Associate Of Science - As, Social Sciences

Social and Behavioral Sciences degree

Social Sciences