Alexus Edwards Email & Phone Number

Atlanta, Georgia, US

• Interact and build relationships with a diverse set of clients, spanning across multiple organizational levels while assuring seamless operations and client satisfaction of the account holders.
• Responsible for managing 1,200+ active accounts.
• Execute administrative tasks with precision, maintaining meticulous records, analyzing data and leveraging advanced communication and problem-solving.
• Demonstrate product expertise through impactful onboarding demos with new clients, maintaining relationships with current clients, and aiding with payment processing for additional features, and site support.
• Collaborate with multiple departments in various projects as a QA Tester to ensure site accuracy, and correct functionality of products.
• Carefully manage clients’ accounts while building relationships to ensure satisfaction and retention.

• Efficiently managed the processing of insurance license applications for the Georgia Department of Insurance
• Verified and processed legal documentation to confirm citizenship, ensuring compliance with pre-licensing requirements for Georgia residents' and those who do not reside in Georgia, but conduct business in Georgia.
• Utilized a diverse array of six applications to effectively manage and streamline the application processing workflow.
• Maintained meticulous attention to detail while entering and managing data to facilitate accurate and expedited processing of applications.

Dallas, Texas, US

• Provided back-office administrative support for a single-family property management company, utilizing YARDI Voyager for accurate documentation, account updates, payment processing, and lease agreement adjustments.
• Managed communications between residents and the Homeowners Association, ensuring access to amenities and addressing violations or code enforcement issues.
• Drafted lease terminations and addendums to leasing agreements, while delivering exceptional support to internal staff and external contractors.
• Demonstrated proficiency in multitasking and maintaining high-quality service standards, while efficiently handling rental verifications and lease changes.

• Served as a pivotal liaison between internal and external customers for extended warranty claims, showcasing exceptional communication skills and adeptly routing calls to relevant departments.
• Produced comprehensive loss reports using Excel for accounting purposes, demonstrating proficiency in data analysis and reporting.
• Managed workflow and productivity effectively by leveraging four different internal applications.
• Collaborated with multiple internal departments to ensure the delivery of high-quality customer service, compiling data and documenting changes to enhance overall service