Alexus Edwards Email & Phone Number

Atlanta, Georgia, Us

• Interact and build relationships with a diverse set of clients, spanning across multiple organizational levels while assuring seamless operations and client satisfaction of the account holders.• Responsible for managing 1,200+ active accounts.• Execute administrative tasks with precision, maintaining meticulous records, analyzing data and leveraging advanced communication and problem-solving.• Demonstrate product expertise through impactful onboarding demos with new clients, maintaining relationships with current clients, and aiding with payment processing for additional features, and site support. • Collaborate with multiple departments in various projects as a QA Tester to ensure site accuracy, and correct functionality of products.• Carefully manage clients’ accounts while building relationships to ensure satisfaction and retention.• Exhibits leadership and adaptability in a dynamic team environment, while establishing standards of practice

• Efficiently managed the processing of insurance license applications for the Georgia Department of Insurance• Verified and processed legal documentation to confirm citizenship, ensuring compliance with pre-licensing requirements for Georgia residents' and those who do not reside in Georgia, but conduct business in Georgia.• Utilized a diverse array of six applications to effectively manage and streamline the application processing workflow.• Maintained meticulous attention to detail while entering and managing data to facilitate accurate and expedited processing of applications.

Dallas, Texas, Us

• Provided back-office administrative support for a single-family property management company, utilizing YARDI Voyager for accurate documentation, account updates, payment processing, and lease agreement adjustments.• Managed communications between residents and the Homeowners Association, ensuring access to amenities and addressing violations or code enforcement issues.• Drafted lease terminations and addendums to leasing agreements, while delivering exceptional support to internal staff and external contractors.• Demonstrated proficiency in multitasking and maintaining high-quality service standards, while efficiently handling rental verifications and lease changes.

• Served as a pivotal liaison between internal and external customers for extended warranty claims, showcasing exceptional communication skills and adeptly routing calls to relevant departments.• Produced comprehensive loss reports using Excel for accounting purposes, demonstrating proficiency in data analysis and reporting.• Managed workflow and productivity effectively by leveraging four different internal applications.• Collaborated with multiple internal departments to ensure the delivery of high-quality customer service, compiling data and documenting changes to enhance overall service