Alexus P Email and Phone Number

ACP & Lifeline account• Navigated digital knowledge base, websites, and referenced materials.• Answered incoming calls and performed callbacks.• Created contact forms to record notes for each call.• Gave instructions to consumers on how to perform benefit transfers, report fraud, how to apply, and talk about the Affordable Connectivity Program & Lifeline Program in general.• De-escalated upset consumers.

Vacasa and UCOP (University of California) account:• Navigated digital knowledge base, websites, and referenced materials.• Answered incoming calls and performed callbacks.• Created tickets (local staff/the client) and responded to tickets/emails promptly.• Used slack/google chat to communicate with other team members. • Call local managers to help resolve issues.• Maintained accurate, thorough records of incoming and outgoing calls.

TurboTax and Savvas account:• Provided high-quality customer interactions and experiences, troubleshot, and resolved issues, and addressed routine Tax Support customer questions. Proficient in technology and has a solid knowledge of computer operations and software.• Documented customer interactions. Used all practices, procedures, and company policies that were made to troubleshoot and resolve product and tax support customer inquiries.• Demonstrated empathy for the customer, empowered, personalized the experience, and provided them with the confidence that they could do their own taxes.• Helped customers who were working on their tax returns with both product/software inquiries, as well as with tax questions and calculations. • Handled fraudulent/risk calls.• Performed technical support for registering, missing programs, rostering, Easybridge ingestion failures, system requirements, program, and content issues with Google Classroom/Easybridge/Savvas realize/Successnet.• Used SALES FORCE/WFO/SLACK ETC.

Sold Payment processing systems

Apple Account• Provided support that includes but is not limited to incoming calls, outgoing calls, sales, technical support, billing, and retention calls.• Maintained a professional demeanor that was accurate, polite, and within the guidelines of the client contract. • Maintained high customer service skills by listening actively to the customer's issues, asking probing questions that helped resolve the customer’s questions while maintaining a demeanor, and enthusiastically implementing the tools that were given to me to improve the quality of work.• Engaged with callers, actively listened, analyzed, and isolated tech issues including but not limited to running tests on iPhones to collect data analytics to solve issues.• Comfortably navigated multiple applications to research solutions.• Provided step-by-step instructions.• Demonstrated professional behaviors that are in line with the company's core values: innovation, excellence, and passion. Used and understood Apple’s system.

• Operated 15-30 machines to run on quality products.• Repaired filling and warp stop, creel, or tie-in filling and inspect filling when case is allocated to the machines.• Replaced catch selvage spools and leno spools, inspected cloth for defects, and kept the work area clean.• Cleared mat ups.• Worked with technicians, quality inspectors, tie-back, and managers/sup.• Attended communication and safety meetings and did safety audits every new period.

• Performed itemization and totaling of customer purchases using the cash register and scanner/payment processor, took payment from customers and gave correct change, bagged purchased merchandise for customers.• Followed Dollar General work processes for stocking, restocking, and rotation of merchandise on shelves, as well as created merchandised displays and assisted in setting up sidewalk displays to attract customers and promote sales. Marked/priced merchandise. Checked vendors in as needed.• Helped implement and maintain planograms and recovered store, daily.• Followed the store manager’s directions in opening and closing the store and did closing paperwork. Went to the bank as needed and carried out the assistant store manager or store manager’s duties in their absence.• Greeted and helped customers and ensured effective customer service leadership.• Kept store, restroom, and stockroom cleaned; dusted and mopped store floors; and removed trash.

• Directed and coordinated shift activities, verified employee time, made decisions on schedule changes & production runs, handled performance issues with employees, and assisted in the training of new employees.• Maintained accuracy of raw material inventories, ensured safety and quality standards for the shift, and enforced all company procedures and policies.• Experienced operator of the following machines: Wrappers (Uno, Wuftech) ▪ Case packers (Infinity, Valley) ▪ Log saw (Allen Bradly) ▪ Stackers (top tier) ▪ Case sealer (Allen Bradley).• Changed over & set up equipment for different production runs based on customer specs, troubleshot equipment issues, performed/maintained minor maintenance, maintained cleaned work area, and worked safely 100% of the time.• Developed training material and trained other operators, performed hourly quality checks on products, and maintained inventory and material usage accurately.• Responsible for packing good quality products and removing defective products. Maintained a clean work area, and recorded product, packaging, and order information.• Inspected all materials, making sure everything was up to customers’ specs.

• Registered and assigned rooms to guests, performed final billing for customers, issued receipts, refunds, credits, or change due, received payment by cash, and credit cards, and assisted customers by providing information and resolving their complaints.• Performed bookkeeping activities, and audited, and filed paperwork.• Made and confirmed reservations, issued room keys, answered telephones, recorded guest comments or complaints, and referred customers to managers, as necessary.• Maintained clean and orderly check-in/checkout areas as well as completed other general cleaning duties, such as mopping floors and emptying trash cans.• Stocked the breakfast bar, serviced, and cleaned the breakfast area.• Cleaned and stocked guest and vacant rooms.• Stocked carts with cleaning supplies, towels, and toiletries.• Performed laundry services.• Answered guests’ inquiries about the hotel and local area.