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Alexus Sims previously worked as Customer Service Representative at Alorica and Customer Service Representative at Atento - Covid Scheduler.
Positive, upbeat Customer Service Rep brings more than 8 years ofcustomer-facing experience in fast-paced settings. Highly adaptable toaddressing diverse customer needs. Proven history of building trustwith customers to promote satisfaction, resolve concerns and maintainlong-term loyalty.
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Wrote contract documents, purchase agreements and closingstatements.• Balanced energy distributions between trading hubs and generationpoints.• Tracked and analyzed trade policies, weather conditions, politicaldevelopments and changes to supply and demand.• Discussed client financial options to keep customers informedregarding transactions.
• Scheduled and confirmed appointments.• Planned and delegated work to meet project and production goals• Maintained daily calendars, set appointments with clients andplanned daily office events.• Submitted new system orders and completed related paperwork
• Communicated with owners regarding home and loan status,• Evaluated and motivated employees to continuously develop andgrow in both performance and knowledge.• Developed and implemented operational plans and procedures toenable successful team operations.• Recommended and communicated goals to help team excel againsttargets.• Reviewed settlements, litigation and team best practices to maintainhigh standards of quality.
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Alexus Sims is based in Waynesboro, Georgia, United States.
Alexus Sims has worked for Alorica, Atento - Covid Scheduler, and Sitel-Claims.
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