Alexus Njemanze Otd, Otr/L Email & Phone Number

1611 W Mulnerry St.

• Manage large amounts of incoming calls and client walk-ins• Prioritizes the order of care so that the most critical patients are seen first• Assign patients to providers base on patient needs• Relays information between patients and assigned staff member and provides updates as needed while maintaining client’s confidentiality• Assists patients during checkout, and ensures they have post-treatment instructions if required• Refers individuals to outside agencies or resources when unable to meet their needs• Calculates payment information, accepts funds, and credits accounts accordingly• Address billing issues and enquiries from patients• Provides information to insurance companies for claim processing and reimbursements• Completes data entry and updates records as needed

1155 Union Circle

• Assists and provides guidance to students who are thinking about pursuing a career in Occupational Therapy. • Provided resources, education and leadership guide on road map to success

Austin,

• Observed and assisted an occupational therapist in providing patient care

Round Rock Outles

• Conducts interview and assist in the hiring process of new employees• Train new employees and assist with on-boarding process• Completes staff assignment and ensure that employees understand their duties or delegated tasks• Monitor employee productivity and provide constructive feedback and coaching• Pass on information from upper management to employees and vice versa• Receive complaints and resolve problems• Maintain timekeeping and personnel records

00 Sundance Pkwy, Round Rock

• Manage large amounts of incoming calls and walk-ins • Identify and provide services based on customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Listen to customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers

200 Sundance Pkwy #500

• Manage large amounts of incoming calls and walk-ins • Identify and provide services based on customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Listen to customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers

Doctor Of Occupational Therapy

Bachelor’S Degree, Psychology, Graduate

High School

Activities and Societies: PHS cheerleader PHS Lady panther dancer Ready Set Teach FCCLA