Alex Valourdos Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

• Proud member of the Ekiosky's Family leading CX. Support company's mission to offer top class Q-Commerce experience.Reporting to GM
• Support company’s mission to offer top class Q-Commerce.
• Recruiting, training and supervising a team of 14 people – Customer experience and call center agents.
• Implement customer support system (Freshdesk) and setup the processes in order to fully use it.
• Design and implement actions to hypercare customers, activate inactive customers, promote products and services through CX channels, NPS
• Member of the designing and implementation of last mile delivery through clusters in Attika.

Greece

Reporting to GM➢ Managing print production operations from concept development to manufacturing and delivery of final product, optimizing processes, costs and quality for all titles – Fortune, People, InStyle.➢ Recruiting, training and supervising a team of 15 people - creative & art directors, designers, copy editors, image processing specialists.➢.

Athens, Greece

Reporting to GM➢ Managed total production of newspaper, with quality assurance & project supervision for daily & weekly issue, on-pack offers and inserts, handling the transition operations of the newspaper management from 24Media to Dimera Media Investments.➢ Reviewed work from concept-to-product reaching selling points, performing cost analysis.

Report to director of content➢ Managed the set up and operation of the production team for ETHNOS newspaper – and all magazine titles published with the daily and weekly (Sunday) paper.➢ Initiated and managed marketing projects from planning to final delivery, holding responsibility of own budget, scope and resources [i.e.Thessaloniki International Fair.

Greece

Report to shareholders➢ Created a web platform and a mobile application for gift exchanges.➢ Attracted several customers within 1 year and built a team of developers, and network of associating companies to grow the business [i.e. Public, Attica stores, Getitnow.gr, Tsirikos bikes].➢ Forged a cooperation with A&G Paper to ensure business continuity.➢.

Greece

Reporting to GM ➢ Profitable operation management of 20+ magazine titles, 80+ employees and 16M annual turnover, also achieving company cost & employee reductions by 50% and 40% respectively – with leadership and effective change management. - Achieved the optimization of production, importing paper and changing several supplier contracts to reach cost and.

Reporting to owner➢ Image processing, pagination, photo editing, team coordination.

Mba

Education record

Statement Of Accomplishment With Distinction

Bachelor'S Degree

High School