Alexander Vandiver, Mba, Mbb Email & Phone Number

Linthicum Heights, Md

Directs a diverse organization providing leadership for the day-to-day operations of the organization while working closely with an active Board of Directors. Responsible for developing and maintaining a clear vision of how best to serve the needs of its 24 U.S. member states and Jamaica while positioning the organization for continued and future growth. Develops and delivers on key organizational initiatives designed to improve the infrastructure and overall operations. Provides stewardship while working with state boards of dentistry, schools, candidates and examiner/members.

Linthicum Heights, Md

Directed a diverse organization providing leadership for the day-to-day operations of the organization while working closely with an active Board of Directors as the North East Regional Board of Dental Examiners (NERB) transitioned to its new identity, The Commission on Dental Competency Assessments (CDCA).

Oak Brook, Il

Directed portfolio of highly visible Joint Commission strategic initiatives and related operations designed to develop effective patient safety and quality improvement solutions for member hospitals and healthcare organizations. Developed solution creation models through collaborative work groups (including C-suite, clinical and process owners) with leading hospitals (e.g. Mayo Clinic, Johns Hopkins, Cedars Sinai, Kaiser Permanente) using innovative Lean Six Sigma methodologies that also produced dramatically reduced related healthcare costs.

Oak Brook, Il

Managed and supported business and hospital client operations, client contracting, and consultant resource utilization. Scaled initial operations to meet service level support of more than 1,500 US and International client organizations. Created cross divisional business metrics dashboard – allowed ongoing, visual, performance management analytics. Developed curriculum and launched a new quality/continuous improvement program with Lean and Six Sigma foundations.

Greater Chicago Area

2nd Vice President, Contact Center Operations (2005 – 2006) Led and managed all policyholder/customer service staff including inbound call centers (on/off-shore), and web services. Directed processes and procedures to meet service level, compliance, training and cost goals, servicing 1.3 million calls annually. Product lines include insurance services for Health, Life and Annuities. Assistant Vice President, Business Architect - Operations (2004 – 2005)Designed and managed high-profile initiatives targeted at significant cost reduction and services improvement. Created comprehensive strategic roadmap for the re-engineering of customer services.

Greater Chicago Area

Devised and implemented vendor sourcing and management strategy for North American Claims Operations.• Re-engineered business to a new and more centralized Vendor Management philosophy to fully capitalize on organizational procurement leverage - reduced costs, provided more customer value and streamlined processes. • Quantified and delivered annual $17M dollar savings opportunity via projects primarily in the commercial auto and property claims.

Director, Partner Channel Development – Chicago, IL (2001)Led business development efforts targeted to create new marketing channel and business model opportunitiesBlack Belt - Six Sigma Quality Certified - Chicago, IL (1999 – 2001)Two-year GE management program designed to prepare leaders for executive and strategic leadership assignments. Achieved project benefits and improvements valued at over $10M. National Manager - Vision Care Advantage PPO – Chicago, IL (1998 – 1999)Managed operation and staff of vision care PPO, serving 1.8 million people with 8,800 OD and MD providers.Sr. Network Consultant – Signature Dental PPO – Dallas, TX (1994 – 1998)Recruited, negotiated and contracted with dentists to achieve PPO coverage. Managed SW region and staff in ‘97 and ‘98.

Bachelor Of Science (Bs) - Business Administration, Marketing

Masters Of Business Administration (Mba), Management