BOOK, harnessing the power of the Cardano blockchain as our backbone, will create an NFT marketplace and platform that will forever change digital reading. For the first time, readers will be able to buy eBooks and Audiobooks, earn $STUFF Tokens for consuming these works, and sell their NFTs in the secondary market. Publishers and authors, equipped with smart contracts, will earn industry-high royalties for first-time sales, and royalties on secondary sales in perpetuity. This entire decentralized network will be validated and secured by BOOK, the next page in the history of books.

• Introduced automated testing directly to Azure DevOps pipeline• Managed DevOps and increased deployments from once a quarter to multiple times a day over a year.• Implemented feature flagging to the development process allowing the team to deploy faster without impacting the user.• Implemented beta testing on production using feature flagging, where code could be promoted to production and targeted by company, user, or role.• Lead discussions within McKesson on how QA can increase code deployment and move to a test-first mentality • Decreased time to resolution by streamlining bug reporting and triage by introducing a new CMS tool and adding automation.• Provide expertise in scope definition and effort estimating.• Work closely with the Director of Software Engineering, Chief Product Officer, and other team members to develop a deep understanding of product requirements.

• Implemented quality assurance Software Development Lifecycle and methodologies (SDLC). • Introduce and direct automation testing in the development of all testing-related pages. • Manage QA team’s day-to-day workload and projects to be completed. • Work with Chief Product Officer and lead developers to outline current work developments and allocation of developers for future features. • Create projects and release plans, monitor project schedule to ensure timely completion and implementation of project. • Create new cards in Trello to be worked on by developers, based on priorities, set by Chief Product Officer and myself. • Manage three development teams, including in house developers, offsite developers, and app developers. • Provide leadership to project team. • Proven ability to influence and work effectively with all organizational levels. • Collaborate with VP of Operations to ensure projects meet contractual requirements and manage the on boarding of new publisher eBooks. • Collaborate with VP of Operations in managing on boarding of new publisher eBooks • Manage and maintain the company’s inventory of computers, miscellaneous electronics, and office equipment.

• Provide expertise in scope definition and effort estimating. • Manage and plan the deployment of bugs and new features for the website, iOS app, and Android app. with minor user impact. • Manage iOS and Android app descriptions, screen shots, and videos. • Work with marketing manager to implement and maintain SEO, Sitemap, Google Analytics, and Google Adwords. • Design, create, execute and maintain test cases and test plans.• Ensure that test plans provide comprehensive test coverage at the product and system level.• Participate in Scrum requirements reviews.• Identify, isolate, report and track defects in the defect tracking system.• Continually introduce process and procedure improvements to streamline testing and reporting processes.• Worked with development team to ensure that product design and construction meets business requirements. • Collaborated closely with senior management, offering strategic recommendations about deployment plans and procedures.• Perform regression testing on mobile devices and the web prior and post deployments.

• Manage multiple projects on a daily basis, including QA regression testing, acceptance testing, alpha testing, beta testing, and usability testing. • Created scopes of work and quote for clients requesting site enhancements and redesigns.• Analyze business-related issues to formulate and develop new or modified solutions for Clients.

• Created the foundation for the CS department, allowing the Company to better service its customers. • Managed a team of 80 onsite and offsite customer service representatives.• Established all operational support systems and customer process flows, including the specification and design of a content approval and management system for the review of user generated videos, photos, blogs, and comments.• Evaluated, negotiated, and implemented Cisco, SalesForce, and CRM systems that dramatically improved departmental efficiency.• Directed the hiring process, training, and development, including creating trainings manuals and orientation processes.• Provided in-depth analysis of web-traffic against user activity and departmental efficiency for the executive team.• Provided information to customers in all areas of products and services, and consistently resolved complex issues.• Created policies and procedures, processes, messaging, and systems to support entire customer lifecycle and online content management.• Managed all aspects of quality assurance for the websites, from development to deployment.• Managed a team of five QA Engineers.• Developed and maintained test plans, test cases, black box testing, defect tracking and reporting for both manual and automated testing. • Knowledge of Software Development Lifecycle and methodologies (SDLC).• Created and maintained smoke test and test plans to insure all aspects of the deployed product have been thoroughly tested and signed off by business owners. • Performed regression testing duties in collaboration with developers in an effort to speed up and insure deadlines are achieved • Created automated testing scripts using Selenium IDE.• Worked with development team to ensure that product design and construction meets business requirements. • Collaborated closely with senior management, offering strategic recommendations about deployment plans and procedures.

• Assisted in directing the Customer Service and QA department including hiring, training, payroll management, and employee relations. • Supervised 30 employees, 3 Quality Assurance agents, 4 Customer Service Supervisors, and 23 Customer Service Representatives.• Evaluated employee performance and conducted annual reviews. • Managed testing, reporting, and deployment of all website bugs, fixes, and projects. • Coordinated strategic deployment schedules with site owners and management team. • Implemented the Company’s first call center monitoring department and developed scorecards to effectively grade each call.

• Managed and resolved all Customer Service escalated calls. • Utilized superior mediation and conflict management skills to effectively resolve disciplinary issues and provide guidance. • Initiated communication and motivation efforts, improving employee morale. • Prepared daily Customer Service reports detailing staffing, allowing for strategic forecasting and planning of employee scheduling. • Administered training such as on the job training, interpersonal skills, quality and process issues, and product knowledge. • Managed all bi-weekly payroll hours for QA and Customer Service departments.• Formed strong relationships with management and staff, establishing and maintaining high level of morale through communication, employee support, and advocacy.

• Processed and responded to all member email inquiries. • Communicated with customers via telephone concerning personal profiles, subscriptions, technical assistance, and travel. • Educated customers on the benefits of paid subscriptions verses a free membership and effectively guided customers on how to troubleshoot and solve problems. • Followed up on sales leads generated from previous calls and effectively up sold members. • Worked directly with credit department to resolve irate customers’ credit and/or disputed credit problems.