Unveiling a Full Circle Journey: Returning to My Passion as a Luxury Travel AdvisorAfter exploring various career paths, I’ve come full circle back to my true passion—extraordinary travel. My lifelong fascination with exploration has guided my journey, and I’m thrilled to announce my return as a Luxury Travel Advisor, proudly affiliated with Virtuoso and Renshaw Travel.With over three decades of experience, from leading adventure tours to managing complex corporate travel, I’ve gained a deep understanding of the world. This expertise allows me to craft bespoke journeys that align with your unique preferences and aspirations.This isn’t just a career shift—it’s the culmination of my passion for creating extraordinary experiences. As your personal travel strategist, I go beyond booking trips. I curate unforgettable journeys and safeguard your valuable leisure time.My Services Include:Exclusive African Safaris: Luxury in the heart of the wild with personalized itineraries.Arctic Expeditions: Explore the pristine beauty of the polar regions on high-end cruises.European River Cruises: Elegance and comfort as you discover Europe from a new perspective.High-End Adventure Tours: Thrilling exploration with a balance of luxury.Curated Off-the-Beaten-Path Itineraries: Unforgettable experiences in enchanting, less-traveled destinations.Why Choose a Luxury Travel Advisor?Exclusive Perks: VIP access, upgrades, and insider experiences through Virtuoso.Personalized Service: Meticulously crafted itineraries tailored to your desires.Global Expertise: My extensive travel background ensures up-to-date, firsthand knowledge.Time Savings: I handle all the details, freeing you from hours of planning.Dedicated Support: I’m your trusted advocate, providing prompt assistance if challenges arise.Ready to elevate your travel experiences? Let’s create a journey that exceeds your expectations. Connect with me to start planning your next adventure!

Transformed a STOR-X custom closet franchise through Innovation and Strategic Sales Leadership.Spearheaded unprecedented full cycle sales growth, doubling revenue annually, culminating in a remarkable achievement of surpassing $1.75M within three years and becoming the first in the network to exceed $1 million in sales.Led an award-winning sales, design, & implementation team for the territories of Vancouver, Richmond, Delta, managing several hundred client projects with a 20% commercial and 80% individual client mix.Maintained a 90% client retention rate with key commercial clients, resulting in repeat & referral business worth several hundred thousand dollars annually.Successfully managed multiple high-revenue / high profile projects concurrently, consistently exceeding deadlines and budget constraints.Achieved a 4.9 Google star rating with over 100 great client reviews, showcasing efficient project management and strong client relationships.Growth Driver: Achieved unprecedented revenue growth, surpassing $1.75M within 3 years and exceeding $1M for the first time in the network.Innovative Leader: Developed a custom CRM & workflow system maximizing efficiency & profits.Implemented consultative sales approach, increasing conversion rate to a consistent 35 to 50%, with a 60% higher average contract value compared to the National average as a result of upselling.Award-Winning Performance: Top sales within the group of 18 Franchises & Consumer Choice Award for customer service 5 years straight, outpacing our lead competitors in one of the most competitive spaces in Canada.These achievements showcase my ability to excel in challenging environments and consistently deliver results.

Identified efficiency opportunities through in-depth workflow analyses of SMB enterprises.Streamlined client operations by seamlessly integrating custom electronic document flow systems, exceeding expectations through collaborative teamwork.Transformed business processes for clients with tailored SaaS solutions, saving clients 20% in operational costs and 15% in processing time.

Provided remote technical support to businesses and partners of Kodak (ex CREO) digital printing software and system issues, minimizing downtime and enhancing customer satisfaction. Tech lead on mission critical, high profile data storage and backup servers (ISILON)

Provided direct support to medical professionals across North America, ensuring seamless technology operations, and uninterrupted access to vital medical imaging data in critical healthcare environments.Played a pivotal role in the smooth implementation of software upgrades in highly regulated environments, exceeding key stakeholder expectations and achieving a 98% user satisfaction rating.

Remote and on site server / desktop support to highly confidential clients and departments such as TELUS Legal, TELUS HR, Fortis Gas and BC Hydro. Supervised 12 technicians in the analyzing, coordinating, and execution of software installs, repairs, and upgrades. In charge of monitoring Service Level Agreement compliance.

Spearheaded unforgettable journeys for discerning travelers:Led intimate groups of 8-18 clients across diverse global destinations, cultivating transformative travel experiences.Fostered seamless collaboration with local guides, transportation providers, hotels, and partners, ensuring exceptional execution and client satisfaction.Demonstrated financial acumen through expert management of end-to-end trip accounting and reconciliation, meticulously managing budgets, costs, and prioritizing tour safety.Authored comprehensive tour manuals and championed continuous itinerary innovation, driving enhanced client experiences.Seasoned Tour Leader with Global Expertise:Guided captivating tours across continents, including South Africa, Zimbabwe, Namibia, Botswana, Zambia, Swaziland, Australia, Poland, Baltic States, St Petersburg, Tuscany, Algeria, Tunisia, and Saudi Arabia.Successfully leveraged transferable skills in strategic planning, team coordination, and financial management to optimize the quality and efficiency of each journey.

Crafted Bespoke Events, Secured High-Value Clients, and Delivered Results:Orchestrated unforgettable, tailor-made special events for major corporations, encompassing conferences, product launches, team-building exercises, and incentive getaways for up to 80 delegates.Secured and managed significant accounts worth hundreds of thousands of dollars each with prestigious Fortune 500 companies like BMW, Toyota, Shell, Glaxo, Infacare, Boots Pharmaceuticals, and Telkom.Captivated audiences with impactful boardroom presentations tailored to senior management and directors.Cultivated strong, face-to-face relationships with key decision-makers, expanding existing high-value contracts and securing new partnerships.Achieved cost savings through strategic supplier negotiations, bolstering profitability.

Thrived in the Wild: Leading Remote Operations ExcellencePioneered and led the expansion of a remote river rafting camp in KwaZulu-Natal, South Africa, defying industry skepticism about its viability.Masterminded costing, budgeting, planning, and safe execution of diverse activities for up to 70 clients, encompassing multi-day white-water rafting, corporate team building, bush conferencing, and product launches.Conquered logistical complexities in a challenging location with limited communication, ensuring flawless coordination and activity execution.Spearheaded a culturally diverse team of 35 trilingual staff, fostering leadership and effective management practices.

Served with honor and distinction in the French military for 5 years within an elite, highly decorated unit. This rigorous experience instilled in me a strong work ethic, discipline, dedication, and the ability to thrive in demanding environments.Developed transferable leadership skills:Led diverse teams of up to 70 soldiers across challenging locations, fostering collaboration and effective communication under pressure.Demonstrated adaptability and problem-solving abilities, navigating complex situations and multicultural settings.This experience translates to the ability to motivate, guide, and collaborate effectively in any diverse team environment.My commitment to excellence and cultural competency makes me a valuable asset in any team, ready to excel in leadership and management roles.