Alex Vujcevic Email & Phone Number

Portland, Oregon, United States

• Perform requirements gathering, analysis, logic definition, developer assistance, QA, UAT, and post-production testing/support for new integration requests• Lead and manage updates for sales groups regarding ongoing and backlogged items• Perform advanced troubleshooting and mentoring for integrations support• Provide strategic direction for new request processes and support improvements• Coordinate and manage connectivity updates and changes with customers• Mentor and provide guidance to other integration analysts• Lead sprint planning sessions with developers• Work with internal and external stakeholders to identify and implement solutions for complex issues

Portland, Oregon, United States

• Manage queue of tickets and troubleshooting client interface/integrations issues• Create and modify X12 EDI mapping in accordance with client requirements•Drive continuous improvement via creation and updating of documentation•Review technical specifications to assist in EDI troubleshooting•Perform data comparison and interrogation in order to provide best solution to customers

Kansas City, Missouri Area

• More complex troubleshooting front-end applications, reviewing and reproducing workflow, and gathering information using technical skills, tools, and logging• More complex backend querying (SQL) and updating database utilizing update statements, deletes and inserts, cycling/updating servers, managing and evaluating scripts and processes•Documenting ticket lifecycle of investigation and changes made using ITIL•Resolving incidents and maintaining applications for hundreds of clients while maintaining valuable relationships•Provided mentoring to new associates, created knowledge articles, training plans, and collaboration pages

•Troubleshooting front-end applications, reviewing and reproducing workflow, and gathering information using technical skills, tools, and logging•Backend querying (SQL) and updating database utilizing update statements, deletes and inserts, cycling/updating servers, managing and evaluating scripts and processes•Documenting ticket lifecycle of investigation and changes made using ITIL•Resolving incidents and maintaining applications for hundreds of clients while maintaining valuable relationships