Alex Waldman Email & Phone Number

Elmsford, New York, Us

Elmsford, New York, Us

Elmsford, New York, Us

- Supervised all Front of House activities, event planning, scheduling and managed twelve employees- Orchestrated all recruiting, hiring and training of all new Front of House personnel- Conducted all social media activity , increased and retained over 1,500 followers across social media accounts- Analyzed sales, labor, and P&L reports - increased sales by 30% and decreased labor cost by 10% over 4 month span- Collaborated with ownership on all digital, print, and media advertising to increase customer base

New York, Ny, Us

Customer Care Team Leader- Managed a team of thirteen Customer Care Phone Associates - oversaw quality assurance, facilitated monthly feedback meetings- Coordinated team meetings to review company updates, participate in team building exercises and improve team morale- Founded a Global Round Table program for employees to meet, discuss cultural differences in the workplace and how to improve global communication- Worked with research and development team to resolve escalated technical issues reported by customersCustomer Care Knowledge Expert- Answered any knowledge questions that a phone or chat representative may have, ensuring full customer satisfaction. - Took any calls in which the customer asked to speak with a Supervisor.- Assisted the Supervisor run an efficient, organized shift on a day to day basis through chat and call time monitoring and reviewing service level agreement metrics.- Worked with Team Leaders to review quality assurance.Customer Care Mentor- Directly assisted with on-boarding with new Customer Care Associate hires.- Monitored calls and quality assurance for new hires.- Helped bridge knowledge gaps and orchestrated one on one curriculums with new hires to ensure knowledge is fluid and up to date.- Assisted new hires in building up soft skills, taught verbiage to prevent customer escalation and provide high quality customer service.Customer Care Phone Representative- Handled customer questions & complaints via phone call and email.- Responsible for handling high quantities of calls in an efficient manner.- Provide feedback to management teams to identify key indicators of possible trends.- Acted as frontline of company, provided positive interactions with each customer.

Nairobi, Nairobi, Ke

- Assisted in front of the house training and management.- Operated grill and cold stations and managed a team of 6 employees.- Assisted Executive Chef and Banquet Chef in preparation for events of up to 600 people.- Supported Executive Chef in managing labor and food costs, scheduling, and labor reports.

Bachelor’S Degree, Business Administration And Management, General

High School