Alex Wasserman Email & Phone Number

New York, NY, US

New York, NY, US

• Built the Production Engineering, and Enterprise Infrastructure teams- Grown the teams from zero, hiring in 30+- Brought in team OKRs- Mentored and developed new managers- Grown with local, remote and international.
• Responsible for all IT systems, including user devices (1000+), AV, collab, etc
• Implemented Service Desk to provide an employee facing ticket and help portal KB
• Transitioned to full remote onboarding and support during COVID
• Implemented standardized upgrade, patching and zero-day procedures
• Implemented MDM and employee BYOD

Westport, Connecticut, US

• Architect and Product Manager - Critical Infrastructure
• Responsible for designing the integrated tooling required to manage and operate IT as a business. Focused on improving agility and time to market with DevOps tooling for continuous service improvement, and unified.
• Responsible for operational tooling. Focused on customer engagement, to improve the usability and ROI from the product set, coupled with risk and cost reduction through platform orchestration and automation. Acting as.
• Support of the trading technology plant, most recently focused on the EMS platforms, including working closely with both vendors and brokers for our electronic trading systems. Defined and built the tooling for running.

New York, NY, US

• Day to day ownership of AMER Ref Data platform, including Incident, Problem, and Change management processes, and partnership with senior business and dev stakeholders.
• Team manager in the US with team in NYC and off-shore resources in Mexico and India, covering Product, Pricing and Client reference data, and global oversight of the Product team.
• Close partnership with internal senior stakeholders, and trading desks to analyse and implement requirements for critical product health monitoring, reducing pre-market open issues, and overall incident volumes
• Recent deliverables: Vendor SLA tracking dashboard - tracks file delivery for 100+ pricing vendors, showing 5 and 30 day moving averages, and SLA breaches to highlight emerging problems, trends, and improvements for.
• Prev: Engineering lead responsible for the Monitoring and RFB programs across the product and pricing reference data platforms. Focusing on baselining, trending, and reporting to highlight and avert potential problems.

London, GB

• RTB Manager - Wealth Americas - Managed 25 person support team, and 5 person dev team, responsible for supporting 45 Data Management, Control and Compliance, and Sales applications in the US, including all.
• Responsible for building the team into a coherent and efficient unit based on mentoring, individual leadership and responsibility, delivering better value to the business across 45 services as part of a 24x7 global.
• Project lead driving development and implementation of Application Monitoring, CRM and client data delivery systems, responsible for vendor relationship management, stakeholder engagement, and project delivery
• Created standardized release, change, and incident management processes, ensuring ticketing is accurate and useful, delivering value not bureaucracy - using HP Service Center and Service Now.
• Responsible for management and execution of disaster recovery, audit, and SLA processes, including 100% success rate in DR tests across 45 services
• Application monitoring - real-time monitoring including automated baseliningagainst moving average, and double-derivate values to pick up significant issues early, and highlight trends.

London, London, GB

• Account manager responsible for client relationships and project management on global accounts up to $10M tier 1 financial services clients.
• Responsible for all aspects of client lifecycle from initial presentations, through prototyping, POCs, pilots, closing, architecting, and full deployment, ultimately seeing deployments out to 000’s of CPUs
• Direct management of over 20 client relationships
• Responsible for architecture and delivery of application and systemsmonitoring for 1000+ CPU environments, covering market data, trading, andback office infrastructure.
• Creation, deployment, and management of all US IT services (local buildplatform, infrastructure, and networks).

IT consultant for small businesses.

Bsc., Articifial Intelligence And Computer Science

Education record