Oversees service-based projects for emerging business segment. Responsible for strategic planning, marketing, product development, sales, operations, organizational development, change management, sourcing, and P&L.✪ Overhauled client sales and marketing strategy; elevated close rate by 25%, revenue by 4X in 90 days.✪ Designed 4 new product and service offerings; boosted projected margins by 200% within 12 months.✪ Implemented client CRM system enhancements; cut customer attrition from 55% to 25% in 6 months.✪ Upgraded client media and security technology; grew market share by 10%, cut YOY labor cost by 15%.✪ Negotiated contractual supplier pricing and concessions; reduced fixed monthly expenses by 27%.

Oversaw $500M budget, spanning 15K+ US locations. Responsible for strategic planning, business development, client and vendor relations, performance improvement, talent development, and P&L. Managed 300+ FTEs.✪ Closed and transitioned multi-year national retail agreement; secured $150M in future account revenue.✪ Designed and deployed new store acquisition SOPs; secured $70M in incremental revenue over 4 years.✪ Restructured and optimized service delivery model; increased annualized net margin by $3.6M in 90 days.✪ Overhauled Preventative Maintenance process across 9K stores; protected $32M in returned client value.✪ Reengineered HVAC capital expenditure pricing and execution process; won $23M in annualized revenue.✪ Piloted creative fixed-price strategy; boosted franchisee participation by 50%, raised projections by $18M.✪ Revitalized vendor terms and incentives; enabled on-time payments, yielded $12M in incremental profit.✪ Spearheaded bad-debt and negotiation strategy; recovered $6.3M in previously written-off receivables.✪ Pinpointed and addressed capital project inefficiencies; brokered stakeholder trust, saved client $1.5M.✪ Architected innovative mobile technology solutions; elevated customer satisfaction by 35% in 6 months.✪ Crystalized 3-year strategic partnership roadmap; secured 6-year contractual commitment, valued at $3B.✪ Authored and deployed business acquisition framework; grew projected 2-year sales pipeline by $100M.✪ Identified leadership gaps and upgraded talent; improved average review scores by 30% over 12 months.✪ Implemented employee engagement and culture-based tools; increased annual retention rate by 17%.✪ Earned recognition from executive team for revitalizing flagship account; protected 40% of workforce.✪ Entrusted with Account Leadership recruitment; upgraded 33% of VP and Director talent within 2 years. ✪ Commissioned by HR to author ideal executive candidate profiles; hired 3 star players over 4 months.

Oversaw $100M B2B portfolio across 7K+ US locations. Responsible for strategic planning, sales, contract negotiation, operations, performance optimization, coaching, mentoring, and P&L. Managed 100+ FTEs.✪ Spearheaded turn-around for major at-risk customer account; preserved $200M+ in future revenue.✪ Hired, trained, and developed 50-person operational staff; improved blended KPIs by 60% in 90 days.✪ Transitioned 6 outsourced customer maintenance programs; added $130M in new annualized revenue.✪ Revitalized business vertical budgeting and forecasting SOP; achieved 99.8% in quarterly fiscal accuracy.✪ Championed 5 new service offerings and stakeholder presentations; boosted top-line growth by $17M.✪ Instituted regular field reviews in troubled markets; improved participation by 35%, revenue by $12.3M.✪ Tracked and monitored unbilled and DSO trends; cut average run-rate from $12M to $1.5M in 6 months.✪ Rekindled customer corporate accounting relationships; recovered $9M in previously booked bad-debt.✪ Established commercial pricing model and vendor benefits; expanded annual revenue streams by 8%.✪ Audited and assessed capital billing SOPs and automated processes; achieved $1.3M labor cost savings.✪ Assembled data-driven culture with top analytic talent; saved customers up to 15% on M&R expenses.✪ Mentored leadership team on leveraging detailed operational KPIs; raised critical job completion by 30%.✪ Enhanced team incentives and competition; raised mobile program compliance by 45%; saved $250K.✪ Pioneered technology-driven asset management; fostered customer loyalty, extended contract by 6 years.✪ Recognized by CEO as #1 Account Leader (out of 15 peers); earned 2 progressive promotions over 2 years.✪ Evolved reputation as “Account Savior”; promoted by executives to lead turn-arounds at flagship clients.

Oversaw $70M B2B account portfolio spanning 4K+ US locations. Responsible for client relations, operations, safety, quality assurance, performance optimization, mentoring, divestiture strategy, and P&L. Managed 35 FTEs.✪ Revamped maintenance database; prevented $25M in legal settlements for legacy Fortune 50 client.✪ Spearheaded vendor payment negotiations; eliminated $18M lawsuit, $10M+ in erroneous invoicing.✪ Facilitated weekly field KPI reviews; elevated on-time arrival to 99.5%, on-time completion to 98.2%.✪ Instituted new PMO toolkit; improved on-time project delivery from 65% to 97% over a 4-month period.✪ Established key quality controls; exceeded customer expectations, obtained field safety score of 99.9%.✪ Recognized by Fortune 50 client for market divestiture execution; transitioned 1.5K locations in 2 years.✪ Earned reputation as “Account Savior”; chosen by executive team to lead turn-arounds at flagship clients.

Oversaw $250K start-up in the clothing apparel space. Responsible for strategic planning, sourcing, supply chain operations, production, fulfillment, customer and supplier relations, sales, marketing, and P&L. Managed 3 FTEs.✪ Launched aggressive wholesale strategy; grew North American sales from $0 to $1.5M in 18 months.✪ Initiated vendor price negotiations; reduced total operating expenses by 18% over a 2-year period.✪ Mapped end-to-end production process; decreased time to market by 35%, material waste by 21%.✪ Overhauled CRM; improved on-time delivery from 70% to 93%, fulfillment accuracy from 90% to 98%.✪ Streamlined service engagement SOPs; boosted customer experience scores by 33% within 9 months.✪ Recognized for securing key accounts with Nordstrom, Nordstrom Rack, Urban Outfitters, and TJ Maxx.

Oversaw $12M budget. Responsible for strategic planning, customer relations, operations, change management and culture development, talent acquisition, team building, quality assurance, sales, and P&L. Managed 100+ FTEs.✪ Revitalized key client stakeholder relationships; preserved $9M flagship account, 70+ company jobs.✪ Initiated divisional organic growth; secured 3 new business accounts, valued at $4M, within 6 months.✪ Championed critical operational improvement projects; generated $2.4M in annualized cost savings.✪ Established regimented fiscal collection calls and reporting; cut DSO KPI by 400% over a 60-day period.✪ Launched internal strategy and operations consulting department; grew annual operating income by 6%.✪ Revolutionized inventory management system; won 3 new accounts, reduced photography costs by 8%.✪ Authored compelling business case; protected $5.5M in Fortune 50 procurement contract concessions.

Oversaw $70M P&L optimization. Responsible for strategic planning, continuous improvement, customer relations, change management, program and project management, product development, sales, and P&L. Managed 8 FTEs.✪ Developed innovative service offering; secured 4 outsourced program wins, captured $18M over 3 years.✪ Cultivated culture of continuous improvement; achieved $3.5M in agency savings, $12M cost avoidance. ✪ Architected compensation and incentive programs; netted $1.2M incremental net margin within 2 years.✪ Instituted PMO and regular reporting cadence; raise project completion from 25% to 85%, ROI by 500%.✪ Named “Monthly Top Performer” by CEO; deployed 3 new training programs to 200+ FTEs in 12 months.✪ Launched internal training; certified 12 Six Sigma Green Belts, 3 Black Belts, over an 18-month period.✪ Selected by executive team to champion Predictive Index; administered testing to 250+ FTEs in 2 years.

Oversaw engineering team serving 700 staff. Responsible for continuous improvement, customer engagement, change management, product development, quality assurance, sales enablement, and P&L. Managed 4 FTEs.✪ Conducted client workflow audits; accelerated production by 30%, netted customer savings of $12M.✪ Standardized departmental improvement goals and KPIs; improved annual agency bottom line by $2M.✪ Authored new photography SOPs and KPI dashboard; cut image capture costs by 70%, rework by 33%.✪ Documented and improved agency workflows; reduced total operating expenses by 12% over 2 years.✪ Founded internal co-operative engineering education program; graduated and placed 5 A-Player FTEs.