Alexandra Wilkison Email & Phone Number

Miami, Fl, Us

White Plains, Ny, Us

Blauvelt, New York, United States

Integral member of Rivian's field Sales organization, dedicated to building relationships with prospective customers and fostering brand loyalty. Skilled in engaging customers through various channels and guiding them through the purchase journey. Responsibilities: Consistently exceed monthly and quarterly sales targets, including demo drive volume, pipeline management, and sales conversion.Engage and qualify Rivian customers to identify unique needs and provide personalized experiences that drive conversion and satisfaction.Maintain in-depth knowledge of Rivian products, services, and community stories to effectively guide customers in their decision-making process.Build and manage a robust sales pipeline by establishing positive, long-term customer relationships and providing responsive service.Host and support retail activations and experiential events to generate demand and connect with the Rivian community.Solicit and analyze customer feedback to identify opportunities for continuous improvement and enhance the customer experience.Stay informed on auto and EV competitive landscape and trends to effectively build value in Rivian products and overcome objections.Resolve customer escalations and communicate outstanding issues to appropriate teams.Communicate business trends and data to leadership with recommendations for improvement.Perform keyholder location opening and closing duties, ensuring compliance with policies and procedures.As of July 2024: I'm excited to take on the additional responsibility of being part of a team of two in launching our new Rivian Space at the Blauvelt, NY Service Center. This role involves not just driving sales and engaging with customers, but also playing a crucial role in setting up and opening this innovative new location. This opportunity allows me to contribute to Rivian's expansion efforts and ensure our new space reflects the excellence and innovation that define our brand.

New York City Metropolitan Area

Provide unparalleled customer experience by engaging with guests in the NY Fisker Lounge, guiding them through the Fisker customer journey, and ensuring a high level of satisfactionEducated guests on the Fisker Inc. brand and vehicle details, fostering a deep understanding of electric vehiclesCollaborated with teammates to progress guests through the Fisker customer journeySuccessfully handled objections, instilling confidence and excitement in customers and connecting with them through empathy, resulting in improved customer experiences and driving interest in the productIn January of 2024, Fisker changed their sales model from a direct-to-consumer to a dealership partner model. This led to restructuring and subsequent layoffs which I was effected by.

Wilmington, Delaware, United States

Exceed expectations by consistently delivering exceptional service to club members and their guests by providing professional, knowledgeable, and friendly assistance, resulting in high customer satisfaction and positive feedbackThrive in a fast-paced environment, demonstrating exceptional multitasking abilities, adapting quickly to changing priorities and maintaining a high level of efficiency and accuracy under pressureAcquire an extensive understanding of club offerings through continuous learning to effectively educate guests on a wide range of service options, ultimately enhancing customer satisfaction and driving increased sales of targeted services resulting in personal sales exceeding $100,000 within the first yearProficiently managed the front desk, serving as the first point of contact for members and guests at the country club and greeted visitors with a warm and professional demeanor, providing exceptional customer service and addressing inquiries in a timely manner.Maintained organized filing systems, managed incoming and outgoing correspondence as well as the phone system, and assisted in various office duties to ensure smooth daily operation.

Wilmington, Delaware, United States

Worked independently as well as with a team of other servers to provide a tailored experience to all guests. Utilized multitasking abilities to be able to serve up to 40 guests at any given time, ensuring consistency in quality of service. Supplemented income while transitioning between my flight attendant career and educational pursuits to become a data analyst.

Developed effective social media strategies for multiple businesses, ensuring brand consistency and recognition across platforms and improved online presenceCollaborated with business owners to ghostwrite compelling, SEO-optimized website content, resulting in improved website visibility, higher search engine rankings, and increased organic trafficConducted comprehensive market research to analyze competitor strategies and success, resulting in actionable insights that enhanced productivity and informed data-driven business strategies

United States

Upheld unwavering commitment to professional integrity and prioritized the safety and security of all passengers, resulting in a consistently secure and comfortable travel experience for all customersCollaborated seamlessly with flight crew and ground personnel to optimize airline operations, swiftly resolving issues and ensuring a smooth and efficient service deliveryExemplified a strong dedication to providing exceptional customer service to passengers, fostering a positive and comfortable experience, resulting in high customer satisfaction ratings

Evansville, Indiana, United States

Processed incoming deliveries into the warehouse, reviewing and marking discrepancies, and ensuring the product would be moved to the appropriate department. This position required honed attention to detail and broad knowledge concerning the operations of the distribution center. Worked to supplement income during the furlough period from American Airlines (due to the Covid-19 pandemic).

Evansville, Indiana, United States

Streamlined accounts payable processes through exceptional customer service, facilitating effective and compassionate problem-solving that lead to increased client satisfaction and timely resolution of inquiriesRevitalized and managed daily operations for the private lesson studio, resulting in a thriving learning environment with over 100 active students and a highly skilled and dynamic roster of 5-10 instructorsSuccessfully launched and maintained a comprehensive online platform for the private lesson studio, resulting in increased accessibility and convenience for students and their families, optimizing instructor schedules, and streamlining administrative processesImplemented effective inventory control measures and optimized the instrument delivery system, resulting in improved inventory accuracy, minimized stock discrepancies, and streamlined instrument distribution processesOversaw structured training and provided continuous support to a new team member, resulting in their successful onboarding, increased confidence, and ability to independently perform duties and adhere to best practices

Indiana, United States

Collaborated with host families of foreign exchange students to schedule in-home visits, organizing a flexible schedule. Utilized social perceptiveness and warm interpersonal skills to conductvisits to diverse homes across Southern Indiana, ensuring the well-being and safety of the students.

Evansville, Indiana, United States

Indiana, United States

Traveled with the troupe Tales & Scales to different schools and venues in the tri-state area performing as a percussionist and engaging student audiences through music-driven storytelling and encouraging education and interest in the arts.

Evansville, Indiana, United States

Developed a working knowledge on both front and back of house operations. Primarily oversaw daily operations for the front of house, providing support to the staff. Managed social media for the restaurant location. Scheduled and conducted front of house interviews for new hires. Was brought onto the management team just before the location closed.

Vincennes, Indiana, United States

Petersburg, Indiana, United States

Evansville, Indiana, United States

Evansville, Indiana, United States

Provided a safe, educational and nurturing daycare environment forchildren aged 0-3 years old. Worked on-call for a family of a 10-year-old child, balancing thedifferent schedules and incorporating consistency in their daily activities.

Evansville, Indiana, United States

Led a team of hosts to guarantee positive guest experiences, stayingattentive to customer needs and adaptable in high pressuresituations. Communicated with others to maintain efficiency and a teamatmosphere.

Bachelor Of Arts - Ba, Theatre Arts

24 credits

High School Diploma

Cumulative GPA 3.56