Alexis Williams Email and Phone Number

A trusted advisor with 16 years of experience leading and designing digital transformations utilizing Salesforce and other integrated technologies across various industries developing strategic solutions. Dedicated to customer success by accelerating digital business transformation leveraging extensive experience in Agile methodologies, road mapping, and leading medium to enterprise sized customers through change.

Leading our teams in the CICD Engineering group: architecture, software engineering, quality assurance, release management, and Agile project management formerly known as scrum masters. ● Roadmap execution: alignment of engineering organization on a common roadmap to execute our prioritized backlog of features for our supported applications. Continuing support for our existing monolithic application which accounts for 85% of our 75M in ARR. ● FedRAMP ATO: process setup with our security team and Infrastructure team to create the initial scope of the projects for audit and compliance. Creation and co-authoring our internal process for dealing with identified security vulnerabilities both CVE and licensing issues by priority. Integration of Snyk into our Salesforce org including new custom objects, workflows, roll up, integration, and exporting the data to Google Data Sense for many to many dashboard components. Continued process improvements driving creation of a new Copado extension for Snyk integration working along with the director of architecture for Copado. Over 1600 vulnerabilities were remediated successfully since November of 2021. ● Engineering process improvements: working with and helping to establish an operations group to build out the PI planning to better enable roadmap execution. Working with my team to improve our DORA metrics, especially lead time and cycle time. Decoupling of the release and development process to enable on-demand releases patch, minor, and major. Creation and refinement of regionalized releases for Copado backend based upon GCP geo and customer usage as well as CCE availability and Infrastructure support. Improvements to our SDLC and STLC process including creation of a quality service team trained on the Copado Robot Testing framework as well as a bespoke solution using Copado Functions for integration and service layer testing.

Lead the Platform product line consisting of five product managers ranging from 3 - 5 products per product manager. Worked with my product managers to create the product line vision and strategy for Copado Platform providing an enterprise SDLC platform that can be leveraged by Salesforce, MuleSoft, Heroku, ServiceNow, and an extensible design allowing a partner community comprised of GSIs to build out other solutions for other technologies like SDLC for Salesforce Marketing Cloud. ● Formal definition of the Feature Life Cycle Management: collaboration with product marketing management team to market features externally, our customer support team & customer centric engineering teams to define the support process internally and externally, iterated the process and introduced to the other product lines at Copado, and our professional services team and customer success teams to have visibility clearly within our Salesforce org through dashboards.● Orchestration and definition of the roadmap for Copado platform FY 2023 ● Actively participated in customer calls to gather requirements for solutions involving new technology platforms looking to utilize Copado as their SDLC platform solution and especially educating customers on ways to leverage our Copado Functions to integrate with other solutions that were not on our roadmap.● SAFe and POPM training and standardization: trained my team on SAFe for POPM and lean project management. Standardization on lean canvas for feature definition and refinement and lean business case for epic. Decentralization of scrum teams to include product owners in India with the development teams to breakdown the features into user stories and gain efficiencies allowing product managers to focus on feature definition and collaboration with product marketing management as well as product enablement.

Part of newly formed Enterprise Architecture practice. Responsible for building out practice including the following:- Technical expertise, hiring of team members, mentorship of team members, and support of pre-sales efforts. - Assisting partner teams, Quality Engineering, DevOps, and Industries with technical expertise, technical screening, and pre-sales.- Worked to define SDLC model that should be followed by the DevOps practice at Slalom along with the platform vendor selection being Copado.- Worked to define the low code approach to solving for testing on the Salesforce platform as well as testing in each of the domain identified in Martin Fowler’s Testing Pyramid paradigm.- Delivered sessions to customers on best practices from industry perspective from testing web services, nonfunctional testing, SDLC, FedRAMP compliance as well as FinRa compliance on the Salesforce platform

Hired to lead and create a product innovation team and group of integration architects with expertise in Vlocity, Salesforce as well as Mulesoft or other ESB and ETL solutions. Responsible for RFP and oversight of POC development for pre-sales solutions to clients utilizing Vlocity and Salesforce for rapid prototyping of features and functionality offered both out of the box and declaratively.

Lead 2 teams of integrations architects, integration consultants, and developers. Mentorship and guidance of team members in integrations platforms, Apex and Salesforce platform as well as consultant soft skills.Technical expert advisor to solution engineers and partners or practice heads across the industries in which I have domain expertise. Solutions have encompassed the gambit of technologies from Sales and Service Cloud to Financial Services Cloud or Health Cloud, Vlocity Telecommunications, Vlocity CPQ, and Appirio DX bootstrapping Salesforce DX into an easier to use product.Help to create and deliver pre-sales solutions for clients utilizing expertise in Salesforce integrations and various platforms: Oracle, Siebel, Microsoft SQL Server, IBM Data Stage, IBM IIB, IBM Data Power as well as others. Creations and refinement of playbooks for integrations, RFP responses, and staffing plans.

Lead 4M implementation of Salesforce at WellCare. Implementation was based on Vlocity product offering leveraging the Sales Cloud, Sales Console, Genesys call center integration, and various 3rd party integrations for the fulfillment of products, marketing materials, and others using web services and SFTP. The implementation allowed for 40% of 10B revenue to be conducted with 4M savings annually.Ownership of 2 orgs consisting of over 1300 users throughout 17 different states including triaging of feature requests, bug defects, and release management with a team of 2 Salesforce administrators, 5 Salesforce developers, and 1 integration developerDesign and architecture of Vlocity solution for Leads Management including Data Raptors, Omni Scripts, Apex Classes, Triggers, Batch Jobs, HTTP callout outs, and outbound messages for IntegrationsCreated environment management and release management process as well as the deployment planLead discovery workshops, solutions, and technical review, as well as user story, sign off

Technical architect for non profit client, American Cancer Society. Implementation of $5M CRM solution using NPSP, Volunteers for Salesforce, DocuSign, Classy, Heroku, CyberSource and Salesforce communities. Delivery of ERD according to business requirements including sharing rules for both internal and external audience as well as work flows and approval process, customizations to OOTB managed packages including visual force and lightning components. Oversight of technical 2 technical leads, 4 developers, 1 QA lead, and 2 QA’s in addition to data, business, and integration architects. Championing and enforcement of best practices with respect to development on the Salesforce platform and usage of Salesforce products, testing practices, automation, and continuous integration. In addition to my work with ACS, I have also participated in our Release Management summit to provide inputs and guidance on git, git repo strategy, and CI pipeline strategy. I have also worked in an advisory capacity with our AppirioDX team to help influence adoption of best practices from Salesforce development and CI/CD practices.

Lead initiatives for the Shared Services center of excellence for the IT Applications organization. This is a part of our 2020 initiative to move IT 100% to the cloud away from any on-premise offerings. As a part of the effort, I am focused on how to improve the SDLC and STLC including the product delivery process, quality of the delivered product, and ongoing keep the lights on services through the following initiatives I am leading teams in San Francisco, Montevideo Uruguay, and Hyderabad IndiaPPM portfolio program management within Salesforce using Salesforce on Salesforce. Create a standardized implementation for portfolio, program, and project management. Draw up requirements to enhance the current schema of the implemented solution and integration with GUS our Agile management system. Create plans for integration between Plan View ERP and our solution. Define reporting solutions by working with our project management group.Visualforce to Lightning migration and operational strategy. Ongoing work to support and develop our strategy to the port current project to lightning, create net new functionality in Lightning, and how to create API driven Visualforce when Lightning implementation is not an option. Working with our enterprise architecture group, product delivery teams, and enterprise software admin services groups to orchestrate solutions as well as improve adoption across organizations.Enterprise software quality engineering strategy development. Working with our SVP of IT Apps, Agile coach, PMO, and quality delivery teams to create a multi-faceted approach to quality architecture. The strategy was for projects, enhancements, and KLO efforts. Includes projects using Salesforce for requirements traceability, test case management system, and Salesforce integrations using Java REST API.

Managed the e-commerce and shared commerce services teams comprised of 15 developers and quality engineers at Salesforce. The e-commerce team is responsible for the delivery of the e-commerce self-service checkout portal for Salesforce customers. The self-service portal has generated 120M in revenue this FY with 35M realized after our redesign that launched March 9th, 2015 with project Delight. The shared commerce services team is responsible for providing API and services to the IT applications organization including tools to verify VAT; legal denied parties; and DocuSign integration.Lead Checkout team that redesigned and rebooted or self-service e-commerce PCI compliant offering. Leverage Apttus CPQ as well as CyberSource for payment gateway. Responsible for 120M in revenue during FY2015 and 35M for Q1 FY16. Lead one of three teams that swapped out our quoting engine from IBM Comergent to a native Salesforce solution Apttus CPQ. Customizations to allow for derived pricing and tiered pricing agreements, DocuSign integration, and mobile offering. Quoting tool used for all of Salesforce to support our 6B revenue run rate.The reboot of SDLC including Agile and Kanban best practices for adoption in an organization that had mixed adoption over the past 7+ years in IT: definition of ready, the definition of done, storytime, backlog grooming, the scrum of scrums. Firmed up and improved our CI/CD pipeline. Automation of bug creation on build failures and especially merge conflicts. Standardized teams on the use of SWARM integration with Perforce for code review and check-in governance in our SDLC and CI/CD processes.

Lead developer and scrum master for the Services & Support Application scrum team developing solutions for Salesforce GTM and CFL teams leveraging the Sales and Service Cloud as well as CTI integration in the consolesImplemented Financial Force S1 solution using Angular JSDeveloped Coveo federated search engine indexing TZ org for known issues, org62 for a case, and GUS for bugs to provide unified agent console for CFL group specifically the GSD. Created targeted solutions for SMB onboarding customers using marketing cloud leveraging declarative solutions such as workflow rules and workflow field updates to drive triggers, Apex classes while leveraging custom settings and fieldsets for extensibility of solution without adding code. Presented these solutions at Dreamforce.

Lead developer and scrum master for the Salesforce AppExchange team to gain more experience with customer-facing application development at Salesforce.com leveraging Salesforce Communities. The highlight of my tenure on the team was the creation of a framework enabling the use of a 3rd party payment system via Recurly. Implemented framework for an email to Apex using email to Chatter paradigm - allowing customers to reply to objects such as ideas to mark solutions.

Original developer for the GUS project. Wrote Java code to synchronize Oracle DB from on-prem Salesforce instance to new Salesforce Application. Helped to build and establish GUS as the de facto standard for Agile project management within Salesforce.com. Enabled the use of Agile holistically within our organization by bringing user stories, bugs, and use cases into one system, and tying into Perforce for source control management. Offered now as an AppExchange package, Agile Accelerator. Solutions delivered for multiple internal stakeholders at Salesforce including release management, software engineering, quality engineering, and executive leadership teamSolutions implemented using: Apex, Visual Force, Workflow, Workflow update, Apex Email Services, Sharing Rules, Apex Sharing Rules, Triggers, Apex Classes, SOQL, and SOSL

* Application development and architecture of Utility Hosting UI using Cold Fusion and BEA Web Logic WSDL* Architecture of “DRA Lite” front end using Flex and Web Logic WSDL* Application development Focus Configuration (a central management system for network device configurations) using Apache, Perl, and DB2

* Application development and architecture of Utility Hosting UI using Cold Fusion and BEA Web Logic WSDL* Architecture of “DRA Lite” front end using Flex and Web Logic WSDL* Application development Focus Configuration (a central management system for network device configurations) using Apache, Perl, and DB2

* Lead web designer team of 3 web developers acting as a focal point for the Health Sciences Center web presence* Web master for HSC responsible for site architecture by creating centralized template design for both ASP and Cold Fusion web sites using a ADA 508 compliant template created using CSS2 to create a “table-less” design* Web application development using Cold Fusion, ASP, Microsoft CMS, Oracle, and Microsoft SQL Server