Alex W. Email & Phone Number

Saint Louis, Mo, Us

• Support installation, configuration and maintenance of company applications Control-M, Globalscape EFT, Coviant Diplomat and Tidal.• Work independently and with team members to solve complex issues with file transfers jobs, batch schedule jobs, and operating system issues.• Be an advisor on the best practices using Control-M to orchestrate and automate job workflows by presenting demos, offering solutions, and providing training to application teams across the enterprise.• Collaborate with external vendors and led migrations of Tidal, Coviant Diplomat and Globalscape EFT to BMC Control-M Workload Automation.• Create SFTP exchanges with internal and external entities using managed file transfer tools like Coviant Diplomat, Globalscape EFT and Control-M.• Prepare and document standard operating procedures (SOPs).• Develop and implement job creation standards, procedures, site standards, and promotions.• Work with team architect to create HLD for Service Design of supported enterprise applications using Microsoft Visio.• Maintain supported applications by monitoring, patching and upgrading when applicable.• Collaborate with various application teams to implement, migrate, and test batch jobs on different operating systems like Red Hat Enterprise Linux (RHEL), HP-UX, and Windows.• Monitor system services using SolarWinds, Dynatrace and Splunk.• Provide tier three application support on a 24x7 on-call rotation.

Saint Louis, Mo, Us

Menlo Park, Ca, Us

St. Louis, Missouri, Us

• Provided 24x7 systems support to corporate and retail locations• Provide network access control using ClearPass Policy Manager• Implement IP SLA monitoring to provide automated network responses to outages• Monitor Aruba wireless controllers and Airwave for potential issues with coverage and congestion• Support company policy leveraging tools and software such as Palo Alto Firewalls and Splunk• Provide day-to-day monitoring of all network resources to include two datacenters and over 1000 stores with use of SolarWinds monitoring solution• Act as an escalation point for network issues• Assist with the migration from legacy Cisco hardware at the store and datacenter level • Made configuration changes to Cisco routers, switches, and ASA as needed • Issued Apple iPads to retail locations and used AirWatch to monitor/configure devices• Assist with other projects that include cellular backup over 4G to migrate away from legacy dial back-up

St. Louis, Missouri, Us

• With a depth of knowledge resolve issues of low to high complexity swiftly and accurately and to meet business needs including: 1. High quality communications via phone, email, service tickets and other types of documentation. 2. Effective troubleshooting techniques. 3. Tier III troubleshooting and resolution of service tickets. 4. Proper evaluation and escalation of service tickets • With a depth of knowledge assures effective planning, administration, and installation of all client device hardware and software that are of low to high complexity including: 1. Day to day PC hardware customer support (desktops, laptops, handhelds, and printers). 2. Defined standards, procedures, and policies for hardware installation, administration and support. • With a depth of knowledge assures innovative solutions to technical problems of low to high complexity by: 1. Reviewing vendor solutions to confirm that their application configurations will work in the appropriate environment. 2. Gathering workstation software requirements for new/updated applications and configurations, packing/testing vendor software, and workstation infrastructure changes. 3. Deploying changes to workstation environment. • With minimum to no supervision work with third party vendors for new store openings to provide technical assistance with set up of store equipment. • Takes a lead role in completing project requests within the project guidelines mutually agreed upon with IS management and that the results are of a consistently high quality that meet business needs.

St. Louis, Missouri, Us

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Glen Allen, Va, Us

Arnold, Mo, Us

Overseeing the Computer Hardware, Software, Network Connectivity and peripherals; designing, configuring, installing, maintaining, and repairing of these systems and providing technical support to district and site staff.