General Manager
Calgary, Canada Area
Managed all club functions along with a group of over 40 direct reports. Responsible for the financial management of the club, including achieving club revenue goals and controlling expenses to achieve budgeted Net KPI goals. Recruitment, training, scheduling, development and performance management. Conducted meetings and monthly goal setting with associates. Ensured associates attended required training programs. Trained associates in company software implementation, sales, service resources… Show more Managed all club functions along with a group of over 40 direct reports. Responsible for the financial management of the club, including achieving club revenue goals and controlling expenses to achieve budgeted Net KPI goals. Recruitment, training, scheduling, development and performance management. Conducted meetings and monthly goal setting with associates. Ensured associates attended required training programs. Trained associates in company software implementation, sales, service resources and systems to ensure their success. Provided leadership to associates to ensure a high level of engagement and a strong sense of teamwork throughout the club. Maintained a high level of communication and teamwork with Home Office support. Show less