Alexander Wulf Email & Phone Number

Broomfield, Colorado, United States

I was quickly promoted to Escalation Engineer and then to my current role as Senior Technical Support Engineer, and I took on additional technical writing responsibilities after pitching leadership on expanding the role by leading a content creation effort. Writing has accounted for as much as 90% of my time. I provide backline support as the escalation point of contact for critical issues from technical support teams. This role has been fully remote since 2020.Highlights:- Authored 950+ articles (~80% user-facing) for multiple products, with extensive work for Aria Suite’s Aria Operations (formerly vRealize Operations) and Aria Operations for Logs (formerly vRealize Log Insight). Efforts led to becoming a top content producer across VMware. - Partner with the Security team to provide knowledge articles on zero-day exploits and critical issues.- Collaborated with engineering to author release update and patch information for Aria Suite.- Tracked content creation metrics including articles published, views, and click-through rates to identify trends and validate project efforts.- Created how-to videos for top articles. - Build and maintain lab environments used for reproducing customer issues in VMware products.- Serve as product champion and global knowledge lead for Aria Suite analytics products- Developed comprehensive troubleshooting training to empower technical staff.- Facilitated weekly scrum meetings to ensure alignment of support teams. - Serve as voice of the customer to internal product and software development teams.

Broomfield, Colorado, United States

In my initial role I joined VMware as the youngest hire within the Cloud Management business unit providing support for the Aria Suite product portfolio for Fortune 500 clients via phone, email, and Zoom/Webex. Highlights: - Performed root cause analysis, troubleshooting, and documented issues within external-facing knowledge base. - Developed and delivered a new product training to a 12-member team. - Troubleshot issues across various versions of ESX/ESXi and vCenter Server, CMBU Products.- Partnered with the documentation team to update and improve product documentation.

Winfield, West Virginia, United States

In this role I managed and ran a computer repair and retail shop, with repairs on computers, smart phones, tablets, media players, and game consoles. Our work led to developing a solid reputation in the repair business and trusting customers nationwide.

Winfield, West Virginia, United States

At Cloudpoint I maintained business and medical office networks and all equipment therein, providing support for nearly 300 workstations, laptops, and Windows servers and domains, complete with automated NAS and Cloud back-ups for all networks. I also supported SOAPware EHR Software, and a SQL database.

Bs (Incomplete), Computer Science - Concentration On Network Management, 2Nd Year

Completed 79.5/183 required credits with a 3.87 GPA, with perfect scores in all IT related courses that included Programming Logic, Intro.

Cisco Ccna Discovery, Computer Systems Networking And Telecommunications

Completed 4 of 4 courses for Cisco CCNA Discovery.

Education record

Activities and Societies: Year Book Staff (2008) SADD - Students Against Destructive Decisions Toyota Robotics Club (2005-2008)