6+ years experience working in the financial industry. Most recent experience has expanded to FHA mortgage loan processing managing a pipeline of 60+ loans.

6+ years experience working in the financial industry. Worked in a face-to-face environment with all customers. Provided excellent customer service and assisted customers with any account needs. Worked as a frontline employee during the COVID-19 outbreak and lockdown. Ensured that I was working as efficiently as possible to lessen the rush of people while maintaining quality customer service.

6+ years experience working in the financial industry. Researched and responded to customer inquiries that contained regulatory, legal, or ethical allegations against the company. Opened and managed cases in regards to customer allegations. Worked closely with the legal department to ensure all recorded responses to the customer represented the company well while maintaining our reputation. Provided written correspondence to all customers, managing 70+ emails daily. Additional experience within Wells Fargo included training incoming new hire classes to prepare for the job function, as well as worked as a chairwoman for the Wells Fargo Charity Auction Art Show.

6+ years experience working in the financial industry. Worked directly with all business and government accounts within Verizon Wireless in regards to their wireless accounts. Ensured all customers were optimizing all available technology that exceeded their business needs. Provided and set up business customers with official business accounts and discounts. Assisted in any technical issues and ensured that all customers were provided backup equipment in a timely matter.