Alexxis Maae Email & Phone Number

Los Angeles, Ca, Us

• Adopted branding standards, developed an understanding of company goals and client expectations to ensure proper delivery of product/experience.• Reviewed contracts and acted as a checks and balance for all components advertised in our products and made sure the appropriate teams were informed where there were any gaps as to find appropriate alternatives where necessary in order to deliver an exceptional experience as proposed. • Created and updated instruction manuals for each trip. Coordinated briefings and de-briefings with Travel Directors on the assigned trips to properly prepare them to lead their trips while reminding of branding guidelines, company policies and best practices. • Act as a point of contact and subject matter expert between different departments and third party contacts. • Developed and nurtured relationships with our third-party suppliers along with our Travel Directors. Supported Travel Directors on the road through prompt and efficient communication, assisted with pre and post trip questions and provided post trip feedback and review. • Resolved on the road emergencies that would arise while putting customer experience and satisfaction at the forefront while following company guidelines and keeping budget in mind. • Reviewed trip budgets and all associated expenses including supplier contracted rates and forecasted hours of payroll needed to properly execute our product. Adjusted budgets as needed, worked with contracting team if supplier rates needed to be adjusted and worked with field staff as necessary to adjust payroll hour allotment.

California, United States

• Create custom trip itineraries for clients based on their interests, budget, destination(s) being visited and logistical feasibility. Ensured enough time was allocated for sightseeing, rest periods, meals and driving when crafting custom itineraries.• Utilized software program to construct trip costing for travel to Europe. Included Travel Director and Drivers salaries, per diems, route costs, contracted hotel and supplier rates. Coordinated with local suppliers in all other destinations to supply appropriate trip inclusions at a budgeted price point. Cross checked itemized pricing and total package cost against proposed product for accuracy. • Managed trip operations through effective time management, coordination and communication between various departments, travel suppliers and clientele. Maintained database of traveler’s information and travel details. • Created detailed contracts that contained contractual obligations, terms & conditions, payment deadlines and scope of work. Accounted for supplier deadlines within the contract. • Continuous destination & product training, hotel/site inspections, and provided feedback and recommendations on our preferred suppliers and their ability to meet the needs of our brands and clientele.HIGHLIGHTS: Received Rookie of the Year award after 7 months of service for the 2018 year. Key player in the growth of custom group trip sales within the companies. Co-Lead BIPOC Circle to promote inclusiveness and overcome challenges the BIPOC community sees within the Travel Industry. Member and advocate in the Sustainability Team.

Arcadia, California

• Coordinate elaborate travel arrangements for clients on behalf of preeminent member services organization, responding to 20+ client inquiries per week and building travel packages tailored to client interests, schedule, and budget• Conduct all daily administrative activities, creating and maintaining detailed database records, discreetly processing confidential client information, and developing efficient systems for client management to ensure fluid business operations• Leverage exceptional customer service skills to cultivate a loyal client base, resolve all issues and concerns, and create cost-effective packages for clients without sacrificing sales objectives• Interface with 45+ vendor partners across the airline, car rental, cruise, and planned tour sectors, maintaining a comprehensive understanding of all vendor services and ensuring client compliance with all vendor-specific terms and conditions• Create marketing materials including promotional flyers, retention mailers, and email blasts that align with corporate objectives while showcasing a personalized and professional client touch• Manage AP/AR for all client bookings, generating invoices, reconciling commission checks, and ensuring timely delivery of vendor paymentsHIGHLIGHTS: Exceeded sales targets for two consecutive years, generating $90,000 in commissions and $1M+ in gross sales. Earned top annual performance reviews from management.

Monrovia, California

• Organized daily office operations, client scheduling, and marketing initiatives while acting as liaison for the President of a regional plumbing, heating, and A/C company averaging nearly $1M in annual revenue• Supervised 10 company technicians, managing the overall company repair schedule and verifying the accuracy and completeness of all repair assignments • Responded to RFPs from governmental agencies, generating extensive documentation for bidding process and securing 6+ contracts, including four year, service-based contract with Los Angeles County Metro Transportation Authority• Trained staff in OSHA safety standards, relayed new equipment and software operational procedures, and emphasized best practices for customer service and sales• Maintained cost-effective business operations by negotiated favorable rates with marketing suppliers, telecommunications providers, and all company subcontractors• Supervised all AP/AR, created and tracked service contract records, and processed payroll for 13 office workers and repair technicians• Guided marketing and advertising efforts, establishing and maintaining company’s social media presence, utilizing Google Analytics to source potential clientele, and assisting with commercial production and website maintenance

Altadena, California

• Spearheaded marketing efforts for privately owned record label with an international distribution footprint, advertising artist releases and upcoming events across expansive print campaigns, company website, and social media platforms• Managed relationships with all international distributors, preparing and processing wholesale and retail orders and ensuring timely delivery of company merchandise• Negotiated performance contracts with company bands and music venues, acting as chief point of contact while coordinating and monitoring all show contracts, costs, and performance schedules

Bachelor Of Arts (B.A.), Music Management

Music industry studies with an emphasis in Business Administration

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Studies