Alex Yao Email & Phone Number

中国 上海市

In a leadership role in CN IT, I lead the solution design, implementation, and maintenance of CN applications and services. To ensure the effective and efficient delivery of application services that meet the needs of internal and external stakeholders while facilitating the innovative use of technology to improve business performance and support organizational goals.* Leading China IT application service transformation* Application Strategy design and landing* IT application… Show more In a leadership role in CN IT, I lead the solution design, implementation, and maintenance of CN applications and services. To ensure the effective and efficient delivery of application services that meet the needs of internal and external stakeholders while facilitating the innovative use of technology to improve business performance and support organizational goals.* Leading China IT application service transformation* Application Strategy design and landing* IT application domain governance and operation model design* Application modernization* People management Show less

中国 上海市

Responsibilities:▪ Responsible for client relationship management▪ Achieve defined SLA commitments and other operational metrics▪ Manage service delivery performance and continuous improvementProject profile:▪ SAP maintenance project for global cosmetics customer. Total FTE is ~40.▪ LTIM provides L1/2/3 support with module coverage of MM/WM, SD, FICO for 5 territories in Asia and Oceania.

中国 上海市

Being the owner of Radiology/Oncology Informatics business, I am responsible for the overall Radiology/Oncology Informatics P&L. Scope including business incubation (idea generation, market valation, solution design, business case design) and landing (portfolio design, GTM strategy, sales driven).

中国 上海市

As Professional Service Senior Manager, I am taking the ownership and lead in engaging professional service business in East region and manage professional service portfolio.Delivery:  Acting as a key driver by leveraging all internal resources to ensure specific deliverables are met and deliver customer success  Taking ownership of the service contract and scope of work of service to prevent major delivery risk Business Development: Identifying and qualifying… Show more As Professional Service Senior Manager, I am taking the ownership and lead in engaging professional service business in East region and manage professional service portfolio.Delivery:  Acting as a key driver by leveraging all internal resources to ensure specific deliverables are met and deliver customer success  Taking ownership of the service contract and scope of work of service to prevent major delivery risk Business Development: Identifying and qualifying business opportunities and closing the service deal independently by collaboration with integrated solutions center, commercial and delivery team  Working seamlessly with commercial team to create funnel, progress services deals, and ensure customer satisfaction. Portfolio management: Be responsible for end-to-end Idea to Market, Market to Order and Order to Cash process, to ensure service catalog creation till execution, from order intake till sales recognition, and harvest from best practice to improve offering content. Mainly be in charge of SaaS imaging system, AI, Patient Experience and new service development in PS portfolio team. Show less

Shanghai City, China

Be responsible for Application Outsourcing solution design (Pricing, Service Model, etc), delivery management and commercial negotiation. Delivery / Transition solution design  Delivery lead of 10+ million USD Application Outsourcing deal. Be responsible for delivery quality, financial performance and client relationship management. Team size is 40+ FTEs. People managementAt the same time: Service Management consulting (Strategy, Organization, Process and Tool /… Show more Be responsible for Application Outsourcing solution design (Pricing, Service Model, etc), delivery management and commercial negotiation. Delivery / Transition solution design  Delivery lead of 10+ million USD Application Outsourcing deal. Be responsible for delivery quality, financial performance and client relationship management. Team size is 40+ FTEs. People managementAt the same time: Service Management consulting (Strategy, Organization, Process and Tool / Methodology design) Business negotiation and contract support  Application outsourcing solution design: Design operation model, resource plan and financial, etc. Cost/Pricing modelingBig Sate Owned Enterprise ERP support team (200+ FTE) transformation project: Be responsible for support model design, organization/process/KPI design and implementation, support tool design and selection.Cori is Accenture subsidiary with peak 900+ FFTEs. As Cori Operation Director, I am reasonable for overall Cori operation management, including chargeability management, financial management, budget management and big client operation support. Show less

Shanghai

Leading service delivery team to provide ERP maintenance and development services to client. - Being responsible for Service Solution design, Service Transition - Responsible for client relationship management - Manage service delivery performance (Achieve defined SLA commitments and other financial/operational metrics, continuous improvement) - Resource planning, forecasting and monitoring. - People Management (30 team members. Manage team productivity, delivery… Show more Leading service delivery team to provide ERP maintenance and development services to client. - Being responsible for Service Solution design, Service Transition - Responsible for client relationship management - Manage service delivery performance (Achieve defined SLA commitments and other financial/operational metrics, continuous improvement) - Resource planning, forecasting and monitoring. - People Management (30 team members. Manage team productivity, delivery quality, team motivation, team attrition) Show less

Shanghai

Being responsible for transition management. - Tasks include transition approach setting up, transition budget planning, transition planning, enable people, IT setup, Working environment setup, KT planning, project execution and monitoring.

Shanghai

- Client business analysis- SAP PP/MM module solution design/implementation- Project plan execution