Alex Yung Email & Phone Number

Hong Kong Sar

Hong Kong Sar

- Project Manager of LexisNexis Legal and Professional product, Lexis Flip™. 1) Participated in the market study and research of eBook (comparison on existing suppliers). Prepared profit and loss, Return on Investment reports for management review and decision making. 2) Communicated closely with developer on portal development, applications settings, payment gateway. Ensured the project to be launched according to timeline. 3) Involved in product Go-to-Market plan. 4) Participated in products & accounts set-up, and portal management. - Generated sales reports on regular basis for ad-hoc projects, performance review and process improvements on various operations and campaigns. - Involved in new product management system UAT. Responsible for local product setup and management. Proposed areas for continuous improvement on the new system. - Implemented a new automation project - automated email alerts. 1) Studied the process flow of theproduction process. 2) Communicated with developer on BOT settings. 3) Participated UAT and provide feedbacks on the BOT settings. 4) Post-launch regular review. - Met with different barristers and solicitors to gather latest industry information, market dynamics and products' feedbacks.

Hong Kong Sar

- Prepared regular data analysis reports for internal review and ad hoc reports for business strategies review. - Liaised cross-department to conduct process review and changes to optimise system performance and resource allocation. - Participated in incidents review meeting, helped implement corrective and preventive actions to improve the quality of daily operations. - Assisted in implementation of new process in an effective manner to engage employees and other stakeholders. - Researched and studied best practices for continuous improvement. Tried to introduce the robotic process automation (RPA) for data entry task. Aiming to improve the operational efficiency, achieve cost saving and better utilisation on resources.- Participated in process and forms standardisation, involved in cross teams discussion to understand the process flows, streamline and standardise workflow.

Hong Kong Sar

- Developed standard process controls and documentation procedures for operations in accordance with the requirements. - Improved the standard management system for conducting trainings to other departments, internal documentation, and warehouse environment enhancement. - Prepared warehouse data, reports, corrective and preventive actions for clients' or local authority's audit. - Performed in continues improvement (both process and equipments), to improve the operational efficiency and effectiveness. - Provided assistance on daily operations, to ensure the storing, value adding, delivering and client audit maintain in a high standard.

Hong Kong

- Participated in new business development (mini-storage business). Started from 1) studying the guidelines from the local Fire Services Department, Building Department and Land Department, 2) seeking the appropriate premises, 3) reaching out to the renovation & management software 3rd party, monitoring on the whole launching schedule, 4) involved in Go-To-Market plan (including agreement preparation, pricing and marketing strategy implementation, 5) post-launch management (regularly review occupancy rate and ,marketing strategy.) - Provided assistance to different departments, facilitated the routine operations of all departments, and brought improvements to each department (tracking, general warehouse and bonded warehouse department).- Improvement measures suggestions included: 1) implemented the barcode system to every bin location and carton boxes, to reduce manual tasks and improve accuracy of the operations. 2) Studied and introduced an application to replace the old and high maintenance cost radio system.- Prepared weekly reports for business review and performed ad hoc data analysis tasks for improving business. - Participated in new business research - airfreight warehouse (market research and requirements study). - Obtained AutoCAD skill for warehouse revamp and items relocation, so as to increase the efficiency of the warehouse.