• Successfully uplifted product & features by integrating experience to simplify the user journey and enhance use cases, resulting in a 35% growth in customer acquisition and a 40% boost in monthly transaction volumes.• Led cross-functional teams of 20+ members, including product managers, developers, and marketers, to ensure timely delivery of product features and improvements achieving a 90% on-time project completion rate.• Orchestrated strategic projects under EMI license… Show more • Successfully uplifted product & features by integrating experience to simplify the user journey and enhance use cases, resulting in a 35% growth in customer acquisition and a 40% boost in monthly transaction volumes.• Led cross-functional teams of 20+ members, including product managers, developers, and marketers, to ensure timely delivery of product features and improvements achieving a 90% on-time project completion rate.• Orchestrated strategic projects under EMI license regulations, boosting overall regulatory compliance by 30% and enhancing financial integrity.• Established and nurtured strategic partnerships with Telecom DRBS and other financial institutions, significantly enhancing market reach and product impact by 15%.• Focused on maximizing customer lifetime value (LTV) through predictive modeling and data-driven strategies to develop targeted campaigns to increase user engagement by 20%.• Managed relationships with stakeholders to ensure alignment with business objectives to enhance the portfolio and use cases for end user overall incase revenue by 35%.• Leveraged advanced analytics to track and optimize product performance, contributing to a 25% increase in customer retention.• Implemented agile methodologies to drive continuous improvement in product development processes Show less

• Improved operational efficiency by 30% through advanced digital transformation initiatives, including process automation and AI-driven analytics.• Supervised performance and reporting across multiple channels, leading to a 15% reduction in customer churn and a 10% increase in Net Promoter Score (NPS)

• Leveraged data insights and advanced analytics to drive enhancements in customer care, quality assurance, and claims management, resulting in a 20% improvement in overall service efficiency.• Maintained and grew relationships with Telecom and fintech partners, leading effective product development and project management initiatives

• Managed country-level projects and product development, leading to the successful launch of three major products that generated a 20% increase in annual revenue.• Acted as a crucial link between partners and technology, overseeing the entire lifecycle of product development and project execution.

• Led Telenor's largest B2B sales & account management channel, achieving a 30% increase in sales revenue.• Conducted mid to C-level meetings with clients to understand their value chains and key challenges..

Led PAAS & and SAAS-based B2B solution development by understanding diverse verticals, gathering requirements, and suggesting solutions. Spearheaded M2M segment within B2B, establishing it as a distinct revenue stream. Managed industry's largest M2M subscriber base, driving 150K online devices to generate PKR 149M revenue in the first year. Oversaw entire product development, conducted market research for new revenue-generating solutions, transformed the category into a digital vertical, and… Show more Led PAAS & and SAAS-based B2B solution development by understanding diverse verticals, gathering requirements, and suggesting solutions. Spearheaded M2M segment within B2B, establishing it as a distinct revenue stream. Managed industry's largest M2M subscriber base, driving 150K online devices to generate PKR 149M revenue in the first year. Oversaw entire product development, conducted market research for new revenue-generating solutions, transformed the category into a digital vertical, and supported channel & business development. Show less

Led the customer insight team within the customer care department to understand customer behavior towards adoption of the Telecom products and replicated several qualitative and quantitative research surveys to provide better insights and save cost

Led & supervised the multiple units that provide technical support to telecom and fintech clients