Provide full executive support to the CEO and sales management team

Managed high volume phone lines including checking messages, returning calls, and directing messages to appropriate physicians, nursing staff, and medical assistants.Maintained and organized a confidential filing system of 100+ patients daily.Obtained 30+ insurance pre-authorizations weekly using knowledge of specific CPT and ICD-10 codes.Trained new staff on office procedures, payment/insurance processes, patient database and medical terminology.

Proactively assisted 100+ customers per shift by genuinely answering questions, providing merchandiseexpertise, processing orders, and handling payments.Served as a community ambassador and engaged with children of the community once a week to promote and educate on the power of sport/physical fitness.Maintained a clean/organized inventory and curated rotating displays of seasonal clothing, shoes and accessories.

Assist with filing, data entry, recording and maintenance of confidential financial records. Collaborated with a team of 7 CPA’s to accurately process and file personal/business returns during tax season.Worked with Excel spreadsheets, Quickbooks, ProSystem FX and bank account statements on a daily basis.

Responsible for customer orders of heating oil, coordinating delivery times and processing transactions.Organized daily posting journals, account reconciliations for the Home Energy Assistance Program, and assistance with accounts receivables.