Aleš Vrána Email & Phone Number

Prague, Czechia

As a Country Marketing Manager, I’m currently focused on:- Campaign Localization & Execution: Ensuring the successful adaptation and implementation of centrally developed campaigns across all touchpoints and media channels.- Local Marketing Campaigns: Creating, executing, and managing campaigns tailored to our local market, driving engagement and results.- Budget Management: Overseeing the marketing budget with precision, ensuring responsible allocation and adherence.- Market Trends Analysis: Actively seeking and identifying local market trends to stay ahead of the curve and capitalize on emerging opportunities on local market.- Social Media Growth: Enhancing social media engagement and expanding our online presence to foster a vibrant community.- Sustainable Growth: Collaborating with the central team to drive sustainable growth in FTUs, MAUs, and orders within the local market.

Hlavní Město Praha, Česko

🥐 As a Brand Manager Junior, I am taking care of:- Creating, executing, and managing marketing campaigns.- Supporting the brand image and enhancing the customer experience.- Collaborating with a team of copywriters, graphic designers, CRM, Commercial and PPC teams.- Identifying target audiences and developing marketing plans with specific objectives across different channels and segments.- Defining and managing the brand communication across various media while identifying opportunities and understanding customer needs.- Project management of marketing campaigns across all the different touchpoints and media.

As a Group Customer Care Expert User, I was taking care of:- Kifli.HU (Budapest) in 2021 🇭🇺- Gurkerl.AT (Vienna) in 2021 🇦🇹- Knuspr.DE (Munich) in 2021 🇩🇪- Sezamo.IT (Milan) in 2022 🇮🇹- Sezamo.RO (Bucharest) in 2022 🇷🇴To set up all processes and systems correctly, transfer know-how, prepare and support them before and after launch and prepare Customer Care departments in individual countries in order to become the market leader in the field of customer care in such a customer centric company as Rohlik Group is.

Hlavní Město Praha, Česko

In my role as Shiftleader, I was responsible for:- Delegation- Workforce and people management- Capacitive arrangement- Adhoc quick fixesand as Customer Care Specialist for:- Communication with customers, both in writing and by phone- Social media communication- Courier support- Taking care of complaints, grievances, questions and solutions in general- Direct communication between all departments

Staré Splavy

Hlavní Město Praha, Česko

Londýn, Anglie, Spojené Království

Inženýr (Ing.), Human Resources Management/Personnel Administration, General

Bakalář (Bc.), Podniková Ekonomika A Management