Brian Hill Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte Metro

• Oversaw the internal cloud infrastructure and developed educational content to guide internal staff, partners, and customers on the functionalities of the Microsoft 365 Defender suite.
• Recorded multiple technical product demonstrations and evaluated diverse hands-on labs (from SCCM to Azure) utilized across various Microsoft conferences.

Mountain View, CA

• Transformed the fragmented internal network and transitioned it to an Active Directory-based environment, ensuring seamless integration across Windows, Unix, Mac, and Linux systems.
• Authored 80%+ of the curriculum for US Navy live tutoring sessions, tested the VM-based systems environment, crafted troubleshooting exercises, and guided other content creators in course development.
• Revised tutoring code and dialogue text for TCP/IP, OSI Model, DNS, Routing/Switching, and Linux content in the Acuitus Digital Tutor, addressing significant content gaps by writing and rewriting materials.
• Designed and implemented tutor network systems in remote offices in Palo Alto and Pensacola, FL, utilizing a 10Gbps backbone infrastructure.
• Developed 30+ conceptually-driven assessments and authored 2.6K+ questions utilized across production IT schools, covering all subjects within the curriculum.
• Planned, budgeted, and implemented a contemporary network infrastructure at the newly established Palo Alto facility, ensuring seamless integration of Windows, Macintosh, Solaris, and Ubuntu Linux systems.

Charlotte, North Carolina Area

• Created, maintained, and provided technical support for complex web environments tailored to various high-profile clients while serving as the primary technical expert for networking technologies.
• Provided technical expertise in various networking technologies such as F5 Big IP and Kemp load balancers, Cisco technologies, Active Directory, Firewalls (PIX, ISA, and Fortigate), and networking services.

Charlotte, North Carolina Area

• Provided Tier 3 Enterprise network support and authored 12 solution objects (predecessors to KB articles) and 1 KB article covering diverse topics, including LCS, ISA 2004, and wireless broadband.
• Served as a mentor and primary escalation point for first-tier support, maintaining high customer satisfaction levels despite handling a significant call volume.

National

Responsible for the presentation of new and unreleased technical products to audiences at Microsoft TS2 and Connections events. Demonstrated and explained various Microsoft technologies, including Windows 2003 Server SP1 and Microsoft Operations Manager 2005, to audiences as large as 100 people. Achieved some of the highest event ratings in the TS2 team.

Charlotte, North Carolina Area

• Authored or edited multiple network certification books for the Prentice Hall certification series, including titles on network design and Active Directory implementation for Windows 2000 and 2003.

Charlotte, North Carolina Area

• Delivered 120+ technical training courses to ~1.5K students and engineered the company's router lab valued at $1M while leading process enhancements with an estimated annual value of $600K+.